In fact, we’re always looking for ways to improve our service and better our insurance product offering. One of the ways we do this is by investigating new, innovative technology to ensure timely, accurate and reliable assessment of claims.
We recently used a drone to help us assess the severity of a sinkhole as well as the damage to the surrounding properties. The site engineer was also able to use the drone footage to establish fault lines and to determine an action plan to stabilise the respective buildings.
Although this was a once-off exercise, we will continue to investigate the feasibility of using drone technology in claims assessment going forward.
In the case of a sinkhole claim, drones would typically enable us to put together aerial photo links to monitor the extent of the damage over a period of time. It will also prove especially useful in cases where a third party delayed the stabilisation of the sinkhole. Technology like this would therefore allow us to have accurate and reliable data in a timely fashion.
Another area where drone technology would prove useful is in cases where commercial buildings are too high to access or where the structure covers a large area, drones would be especially useful in providing a cost-effective and safe alternative to sending out assessors or surveyors to assess the damage.
In addition, drone technology would enable insurance companies to conduct aerial surveys and identify possible issues which would be difficult to identify by only sending out assessors or surveyors.
At OUTsurance, we go the extra mile to ensure that we’re always up to date when it comes to the latest technological development. And – because we constantly investigate better ways to assess damage and conduct surveys, it means that you will always be correctly covered.