Sales
| Mon-Thurs: | 08:00-19:00 |
| Fri: | 08:00-18:00 |
| Sat: | 08:00-13:00 |
| Public Holidays: | 08:00-17:00 |
Client care
| Mon-Thurs: | 07:00-18:00 |
| Fri: | 08:00-18:00 |
| Sat: | 08:00-13:00 |
| Public holidays: | 08:00-17:00 |
Claims
International
| Mon-Thurs: | 07:00-19:00 |
| Friday: | 08:00-18:00 |
| Sat: | 09:00-13:00 |
| Public holidays: | 09:00-17:00 |
Help@OUT 24/7
Careers
Great that you are interested! Please check out our careers page for more detail on how to upload your CV.
See available jobs Go to careersLog in online or use the OUTsurance App for self-service.
We’re taking our great service digital with a client portal that allows you to do more online in double-quick time.
- View and update your policy and personal details
- Request your policy documents anytime, anywhere
- Insure your laptop, cellphone, jewellery and more in no time
- Submit and track the progress of your claim
Reporting scams and fraud
Email scams
reportscams@out.co.za
24 hours a day, 7 days a week
See latest scams
Report Fraud
Mon – Fri: 08:00 – 17:00
Messages can be placed 24 hours a day, 7 days a week
reportfraud@out.co.za
24 hours a day, 7 days a week
Please note that your call and all information will be treated with utmost confidentiality and anonymity - this fraud line is most effective with your full co-operation
Fraud can also be reported with complete anonymity to our independently managed whistleblowing line:
Mon – Fri: 08:00 – 17:00
24 hours a day, 7 days a week
Compliance & FAIS-related complaints
Compliance
OUTsurance is an Authorised Financial Services Provider in terms of the Financial Advisory and Intermediary Services (FAIS) Act.
Should you wish to provide feedback on any matters relating to our compliance or non-compliance with FAIS or the Policy Holder Protection Rules, contact us on:
Connect with us
See what we're up to and connect with us on your favourite social media accounts.
Where to find us
Postal address
P.O. Box 8443
Centurion
0046
South Africa
Physical address
1241 Embankment Rd
Zwartkop Ext 7, Centurion
South Africa
0157