Our commitment to fairness & security
At OUTsurance, we live our values every day. We believe in being human while upholding honesty, delivering awesome service, staying dynamic, and being passionate about what we do. These principles drive us to always do right by our customers. We follow the SAIA Code of Conduct to ensure fairness and transparency, and our zero-tolerance policy on fraud keeps things secure and just.
Your security is just as important. That’s why we focus on cybersecurity, keeping your personal and financial data safe. Plus, we share easy cyber tips to help you stay aware online. By staying true to our values, we ensure a trustworthy and secure OUTsurance experience.
As a member of the South African Insurance Association (SAIA), we are committed to upholding the highest industry standards as set out in the SAIA Code of Conduct. This commitment extends to all our service providers, including assessors, repairers, and claims administrators, who are also bound by these ethical principles. By ensuring fairness, transparency, and accountability across our network, we protect our customers’ rights, promote responsible business practices, and maintain the trust that sets us apart in the insurance industry.
If you want to lodge a complaint against a SAIA member, complete the SAIA complaints form.
OUTsurance is a law-abiding corporate citizen and is committed to comply with relevant legislative and regulatory requirements. We regard criminal activity as an extremely serious matter and is committed to the enforcement of an anti-crime culture throughout our employees and service providers, which is supported by a zero-tolerance philosophy.
OUTsurance has two different options available were actual or suspected improper conduct and or fraudulent activities, can be reported here. Whistle-blowers are not required to provide their identity when making a report and their confidentiality will be protected.
At OUTsurance, We take our client's digital security seriously and are committed to promoting cyber awareness to help protect our clients personal and financial information. We perform extensive assessments on our vendors to ensure they comply with current information security standards and regulations.
In today’s connected world, it’s more important than ever to stay informed and vigilant against cyber threats. Below are some tips on how to stay safe.
Create complex passwords with a combination of letters, numbers, and symbols, and change them regularly.
Avoid clicking on links or opening attachments in unsolicited emails or messages. Always verify the sender before interacting.
Use strong passwords for your home Wi-Fi and avoid using public Wi-Fi for sensitive transactions.
Add an extra layer of security by using two-factor authentication on your online accounts.
Keep your devices and applications up-to-date to protect against vulnerabilities and security breaches.
- 10 common traits of phishing emails
- Combating Cyber Crime