OUTsurance | Help@OUT for emergencies

OUTovations made to help you OUT

We're constantly working on new ways to add value. So, whether you need immediate assistance in an emergency situation, something to help make everyday life a little easier or simple self-service solutions for managing your insurance, it's all available to you. And it all begins by downloading our app or by registering on the MyOUTsurance client portal (or both).

Access our app and client portal with same information, thanks to the OUT ID.

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in the spotlight

Help@OUT: Panic Assistance

With just a tap on the OUTsurance App, you can get the nearest Medical or Armed Response Unit sent to you, whenever you need it, wherever you are.

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Help@OUT for emergencies

Panic Assistance

With just a tap of a panic button in our app, you can get Medical or Armed Response sent directly to you, wherever you may be, whenever you need it.

Home / Office assistance

We'll send a qualified locksmith, electrician, plumber, tree feller, beekeeper, builder or glazier to attend to your crisis as soon as possible.

Roadside assistance

If you're stuck on the side of the road, we'll send help directly to you - whether it's a break down, accident, flat tyre or if you've locked your keys in the vehicle.

Self-service solutions that make insurance better

Geyser claim

It’s never easy when a geyser bursts or stops working. At least now you can get it sorted simply. Complete the entire claims process online.

Claims tracker

It’s easy to see where you are in a claims process, thanks to our claims tracker function. Keep up to date, from start to finish!

Digital vehicle inspection

Taking your vehicle to an inspection centre to secure your cover isn’t always convenient. Now you can do it all on our app. All it takes is a couple photos.

Manage your insurance

View your policies, make changes to your details, view your next OUTbonus payout and date as well as request documents.

Start a quote

In case you didn't already know, you can OUTsure your everything! Want to start the quote process? Just jump on our app or client portal.

Windscreen claims

Complete a windscreen claim online, without having to call the contact centre. Simply submit your details and have your claim approved in no time at all.

Refer and earn

Successfully refer a family member or friends to OUTsurance and you'll get R1 000 off your next premium. Now that's a win-win situation!

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SmartDrive

Get a vehicle insurance premium discount of 10% with SmartDrive, an innovative app feature tracks your driving habits.

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Insure new items

Add a new item in a few taps. If you have OUT-and-About cover you’re able to insure a new item in a few easy steps right from the OUTsurance app.