Compliance and Fraud reporting


OUTsurance is an Authorised Financial Services Provider in terms of the Financial Advisory and Intermediary Services (FAIS) Act.

Click here to view our FAIS licence FSP (896).

Should you wish to provide feedback on any matters relating to our compliance or non-compliance with FAIS or the Policy Holder Protection Rules, contact OUTsurance on:

Tel: +27 12 688 6800
If any FAIS-related complaint is not resolved, you may then refer the matter to the FAIS Ombudsman:

Share call: 0860 324 766
Fax: +27 12 348 3447
Postal Address: PO Box 74571, Lynnwood Ridge, 0040

Fraud reporting

As part of our crime prevention initiative and in line with Corporate Governance, a Fraud@OUT hotline has been set up. The aim is to promote zero tolerance towards unethical behaviour.

This serves to inform you of what may be reported:

  • Fraud or potential fraudulent behaviour or activity and/or
  • Any dishonesty pertaining to any facility or claim
  • Any information you might think is relevant to our cause 

If you are aware of or have any suspicions regarding staff, clients and service providers committing fraudulent or dishonest acts pertaining to a facility or claim, report these irregularities using:

Please note that your call and all information will be treated with utmost confidentiality and you can choose to remain anonymous - this fraud line can only be effective with your full co-operation.

Thank you in advance for your commitment towards keeping OUTsurance a proud Financial Services Provider with Honesty and Integrity.

Click here to view current scams.