At OUTsurance, our emergency roadside and home assistance teams never sleep. We're wide awake, manning the phone lines 24 hours a day, 7 days a week just in case you have an emergency and need our speedy assistance. Simply call 08 600 80 000 and we'll gladly assist.
Help@OUT will come to the rescue of our car insurance clients when you need us most. We can just imagine how helpless you must feel if your car breaks down, even if it's only a few kilometers away from home.
We'll arrange a towing service and stay in contact with you until help arrives. OUTsurance will cover all costs relating to the towing and storage of the vehicle - giving you peace of mind that your vehicle is in good hands.
If you have a flat battery, flat tyre or accidentally locked your keys in your car - we'll pay the call-out fee and first hour of labour.
Want to know the really great part? If your car breaks down and you are further than 50 km from home, we'll get you sorted with overnight accommodation or alternative transport as needed. We'll also cover the cost for the safe repatriation of your car.
Business OUTsurance also provides Help@OUT emergency roadside assistance for businesses.
If an emergency occurs at home, our Help@OUT team will be happy to assist you.
Help@OUT will organise qualified locksmiths, electricians, plumbers, tree fellers, beekeepers, builders or glaziers to attend to your crisis as soon as possible. OUTsurance will pick up the bill for the callOUT fee as well as the first hour of labour. A security guard will be sent to your home where an insured incident left your security compromised. Once again, we'll take care of the costs for the security guard's 12-hour shift.
We can also refer you to one of our service providers to assist you with home appliance repairs and services. Please note that we do not cover any costs towards repairs and that the referral service is also excluded from your annual limit.
Business OUTsurance also provides Help@OUT emergency office assistance for businesses.
As part of our Help@OUT package, you can also add legal and medical assistance at a small additional premium. You'll have access to this legal and medical telephone advice line, 24/7.
If you ever need professional legal advice or assistance with legal documentation, you'd only need to call our legal assistance line for help. Best of all, we don't keep office hours - so, we're ready to assist you any time of the day or night.
Our emergency medical assistance helpline will provide you with advice for medical traumas and emergencies and will gladly assist you with any of the following: