Help@OUT, free emergency roadside and home assistance - available 24/7

At OUTsurance, our emergency roadside and home assistance teams never sleep. We're wide awake, manning the phone lines 24 hours a day, 7 days a week just in case you have an emergency and need our speedy assistance. Simply call 08 600 80 000 or download the OUTsurance app and we'll gladly assist.

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Roadside assistance

Help@OUT will come to the rescue of our car insurance clients when you need us most. We can just imagine how helpless you must feel if your car breaks down, even if it's only a few kilometers away from home.

We'll arrange a towing service and stay in contact with you until help arrives. OUTsurance will cover all costs relating to the towing and storage of the vehicle - giving you peace of mind that your vehicle is in good hands.

If you have a flat battery, flat tyre or accidentally locked your keys in your car - we'll pay the call-out fee and first hour of labour. 

Want to know the really great part? If your car breaks down and you are further than 50 km from home, we'll get you sorted with overnight accommodation or alternative transport as needed. We'll also cover the cost for the safe repatriation of your car.

  • Roadside assistance is available to OUTsurance clients in South Africa with annual limits of R5 000 and a maximum two incidents per OUTsured vehicle.
  • Help@OUT is still available when your limits are exceeded, but any costs incurred for the services rendered will be for your own account.
  • Additional material, parts and labour will be at your own cost.
  • Help@OUT is not covered under Essential OUTsurance. However, we can still refer you to a service provider in your area.

Business OUTsurance also provides Help@OUT emergency roadside assistance for businesses.

Home assistance

If an emergency occurs at home, our Help@OUT team will be happy to assist you.

Help@OUT will organise qualified locksmiths, electricians, plumbers, tree fellers, beekeepers, builders or glaziers to attend to your crisis as soon as possible. OUTsurance will pick up the bill for the callOUT fee as well as the first hour of labour. A security guard will be sent to your home where an insured incident left your security compromised. Once again, we'll take care of the costs for the security guard's 12-hour shift.

We can also refer you to one of our service providers to assist you with home appliance repairs and services. Please note that we do not cover any costs towards repairs and that the referral service is also excluded from your annual limit.

  • Home assistance is available to OUTsurance clients with contents or buildings insurance with annual limits of R5 000 and a maximum of two incidents at each noted address.
  • Even if your annual limit is exceeded, we'd still be able to assist - please just keep in mind that costs incurred for services rendered, will be at your own cost.
  • Please remember that the costs for any additional labour as well as material costs or parts will not be paid by OUTsurance.
  • Help@OUT is not covered under Essential OUTsurance. However, we can still refer you to a service provider in your area.

Business OUTsurance also provides Help@OUT emergency office assistance for businesses.

Legal and medical assistance

As part of our Help@OUT package, you can also add legal and medical assistance at a small additional premium. You'll have access to this legal and medical telephone advice line, 24/7.

If you ever need professional legal advice or assistance with legal documentation, you'd only need to call our legal assistance line for help. Best of all, we don't keep office hours - so, we're ready to assist you any time of the day or night.

Our emergency medical assistance helpline will provide you with advice for medical traumas and emergencies and will gladly assist you with any of the following:

  • Emergency medical response and transportation, excluding inter-hospital transfers.
  • Referrals to a medical facility and a medical practitioner.
  • We'll pay your refundable hospital admission deposit (maximum R5 000).
  • We'll arrange for the dispatch of essential medicine and/or doctor.
  • We'll arrange for the escorted return of minors.
  • Telephonic counseling, to include three face-to-face counseling sessions per incident.
  • HIV blood tests - at the time of the incident, at six weeks, and again at four months.
  • You'll receive a three-day starter kit with the necessary ani-retroviral treatment.
  • You'll also receive the necessary medication to prevent sexually transmitted diseases.
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