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General Information

OUTsurance company information

At OUTsurance, we’re all about giving our clients world-class service, creating a great workplace for our people, contributing to society and delivering consistent returns for our shareholders.

Our clients are our most important stakeholder group which is why we go the extra mile to provide them with value-for-money products, awesome service and a fair deal. Read more about our sustainability report on pages 17-37 of our annual report that highlights our company, our staff and suppliers, as well detailed information on the contributions we’ve made to our local communities and our environment during the past year.

History and culture at OUTsurance

In early February 1998, OUTsurance was 'brought to life' by Willem Roos, Howard Aron and René Otto - offering car and household insurance directly to South Africans with the promise that 'you always get something out'. OUTsurance is a member of the Rand Merchant Insurance Holdings (RMI) Group and an approved financial services provider. In 2003, Business OUTsurance launched to cater for the unique business insurance needs of all types and sizes of businesses. OUTsurance Namibia has also been operating in the Namibian personal short-term insurance market since July 2007. OUTsurance entered the life insurance market in August 2008 by offering car insurance clients credit life cover on financed vehicles. We then expanded into the life insurance market in August 2010, providing comprehensive death, disability and critical illness cover. In November 2008, Youi - our sister company in Australia - launched with world-class online quoting functionality, offering car and home insurance to the Australian market.

An insurance alternative of note

Clients receive a cash OUTbonus - the first reward system in South Africa to return cash to clients who remain claim free. To date, we've already paid out more than R2.4 billion in cash OUTbonuses!

With our highly sophisticated underwriting systems, premiums are calculated according to a client's unique risk profile, meaning low-risk clients would not subsidise high-risk clients. This means that if you're a low-risk client, you can get insured by OUTsurance for much less than what you're currently paying somewhere else.

Our insurance products are affordable, straightforward and there are no hidden surprises. Our short-term insurance clients pay a fixed excess amount, irrespective of the value of their claim and their premiums are fixed for a full 12 months.

Social responsibility

Our Helping Hands Volunteers Programme was established in 2003 with the aim of making it as easy as possible for every staff member to contribute to those in need.

Our Helping Hands Volunteers were involved in projects supporting:

  • Rally to Read
  • CANSA Shavathon
  • The Centurion SPCA
  • Hands Can Winter Drive
  • Animal Ambulance
  • The Niall Mellon House Build
  • Batlobothle Day Care
  • Pop Up

In the spirit of making a difference in the lives of so many South Africans, hundreds of OUTsurance staff members committed themselves to get involved in 49 different projects to help OUT the less fortunate. Visit the Staff Helping SA OUT project for more information. 

Board of Directors of OUTsurance Insurance Company Limited

Directors: L Dippenaar (Chairman), P Cooper, WT Roos, NL Nightingale, R Pretorius, GL Marx, A Hedding, K Pillay, J  Madavo, F Knoetze, HL Bosman  
Company Secretary: M Ehlert. Co. Reg. No. 1994/010719/06.

Executive Committee of OUTsurance Insurance Company Limited

Burton Naicker, Jan Hofmeyr, Lynette Bisschoff, Peter Cronje, Suren Naidoo, Keneiloe Selamolela, Marthinus Visser, Wilbur Smith and Willem Roos.

Board of Directors of OUTsurance Life Insurance Company Limited

Directors: L Dippenaar (Chairman), P Cooper, WT Roos, NL Nightingale, R Pretorius, GL Marx, A Hedding, K Pillay, J  Madavo, F Knoetze, HL Bosman

Company Secretary: M Ehlert, Registration number 2007/035347/06.

Executive Committee of OUTsurance Life Insurance Company Limited

Wilbur Smith, Burton Naicker, Jan Hofmeyr, Lynette Bisschoff, Peter Cronje, Suren Naidoo, Keneiloe Selamolela, Marthinus Visser and Willem Roos.

Broad Based Black Economic Empowerment (BBBEE)

OUTsurance is committed to Broad Based Black Economic Empowerment. As a company we empower black people through, amongst others:

  • Black ownership, management and employment equity.
  • Skills development of black employees.
  • Procurement of raw materials, products and services from companies with a good BBBEE rating.
  • Assisting the black community through socio-economic projects.

Click on the relevant links below to download our respective BBBEE Certificates:

Complaints Resolution Policy

In terms of the Financial Advisory and Intermediary Services (FAIS) Act as well as the South African Insurance Association (SAIA) Code of Conduct, every insurance company must have a Complaints Policy in writing. This will help clients understand their rights and reponsibilities should they wish to complain. Please click here to download the OUTsurance Complaints Resolution Policy. 

Section 37 Transfer documents for inspection

Click here to read more on Section 37 transfer documents for inspection - Transfer of FNB Smartbond Loan Cover (LC) and FNB LAW-ON-CALL (LOC) policies, underwritten by OUTsurance Insurance Company Limited (“OUTsurance”) to RMB Structured Insurance Limited (“RMBSI”) in terms of section 37 of the short-term insurance act, 53 OF 1998.

Access to Information

Promotion of Access to Information Act (Act 2 of 2000)

Click here to view our Section 51 Manual.
Click here to view our Section 51 Manual for OUTsurance Life Insurance Company Limited.