OUTsurance has continued its impressive run of having the fewest complaints referred to the Ombudsman for Short-Term Insurance (OSTI), when compared to the 10 largest short-term insurers by claims volume.
In the most recent OSTI Annual Report, OUTsurance’s referral rate sits at a mere 0.87 complaints per 1 000 claimed submitted, with the average referral rate for the peer group being 1.33 complaints per 1 000 claims.
OUTsurance’s complaint referral rate is down from last year’s figure of 0.88 complaints per 1 000 claims and marks the seventh year straight where the insurer has led the pack in this regard.
Danie Matthee, OUTsurance CEO, comments, “When we say that we’re client-centric, we’re not paying lip service. In fact, we put in an incredible amount of work every single day to prove it – by creating the best products and innovations we can, giving world-class service, treating our clients fairly and, of course, ensuring that claims are settled accurately and as quickly as possible.”
OUTsurance is also the current holder of a number of accolades, as voted by the readers of various publications, showing that the public seems to agree.
City Press Readers’ Choice Awards 2021
- Platinum - Best Short-Term Insurance
Sunday Times Gen Next Awards 2021
- Coolest Insurance Company
Daily Sun Readers’ Choice 2021
- Platinum – Best Short-Term Insurance
Rekord Best of Pretoria 2021
- Winner - Insurance / Versekering
Best of Ekurhuleni – Readers’ Choice 2021
- Best Car Insurance Company
Pretoria News – Pretoria’s Best – Readers’ Choice 2022
- Best Car Insurance Company
- Best Personal Insurance Company
- Best Business Insurance Company
Beeld Jou Keuse / Readers’ Choice Awards 2022
- Platinum – Versekering
- Gold – Troeteldierversekering
Matthee continues, “It’s great to receive accolades. Not only is it a real source of pride for our team, but it inspires us to keep pushing to do even better. After all, isn’t that what our clients deserve?”
Ombudsman for Short-Term Insurance Annual Reports 2015 – 2021. OUTsurance (2021): 0.87 complaints per 1 000 claims. Average number of complaints per 1 000 claims of ten largest insurers by claims volume (2021): 1.33 complaints per 1 000 claims.