One insurer consistently performs best, based on Ombudsman data.

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6 June 2022
The Ombudsman for Short-Term Insurance Annual Report is out and OUTsurance has come out tops, again.

OUTsurance has continued its impressive run of having the fewest complaints referred to the Ombudsman for Short-Term Insurance (OSTI), when compared to the 10 largest short-term insurers by claims volume.

In the most recent OSTI Annual Report, OUTsurance’s referral rate sits at a mere 0.87 complaints per 1 000 claimed submitted, with the average referral rate for the peer group being 1.33 complaints per 1 000 claims.

OUTsurance’s complaint referral rate is down from last year’s figure of 0.88 complaints per 1 000 claims and marks the seventh year straight where the insurer has led the pack in this regard.

Danie Matthee, OUTsurance CEO, comments, “When we say that we’re client-centric, we’re not paying lip service. In fact, we put in an incredible amount of work every single day to prove it – by creating the best products and innovations we can, giving world-class service, treating our clients fairly and, of course, ensuring that claims are settled accurately and as quickly as possible.”

OUTsurance is also the current holder of a number of accolades, as voted by the readers of various publications, showing that the public seems to agree.


City Press Readers’ Choice Awards 2021

  • Platinum - Best Short-Term Insurance

Sunday Times Gen Next Awards 2021

  • Coolest Insurance Company

Daily Sun Readers’ Choice 2021

  • Platinum – Best Short-Term Insurance

Rekord Best of Pretoria 2021

  • Winner - Insurance / Versekering

Best of Ekurhuleni – Readers’ Choice 2021

Pretoria News – Pretoria’s Best – Readers’ Choice 2022

Beeld Jou Keuse / Readers’ Choice Awards 2022

  • Platinum – Versekering
  • Gold – Troeteldierversekering


Matthee continues, “It’s great to receive accolades. Not only is it a real source of pride for our team, but it inspires us to keep pushing to do even better. After all, isn’t that what our clients deserve?”


Ombudsman for Short-Term Insurance Annual Reports 2015 – 2021. OUTsurance (2021): 0.87 complaints per 1 000 claims. Average number of complaints per 1 000 claims of ten largest insurers by claims volume (2021): 1.33 complaints per 1 000 claims.

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