OUTsurance was awarded the prestigious Ask Afrika Orange Index Award for service excellence in the short term insurance industry in South Africa.
The annual Ask Afrika Orange Index® is South Africa’s broadest service benchmark which tracks, ranks and understands service and loyalty drivers based on robust, nationally representative sample sizes. Currently in its 17th year, the Orange Index® measured 168 companies across 31 industries. Its longevity is testament to its relevance to both public and private sectors with regards to providing a reliable yardstick for service measurement in South Africa.
It measures the critical components of a sound customer centric strategy, namely; net promoter score, treating customers fairly, first-call resolution, overall service, trust, call-centre satisfaction, corporate citizenship, emotional experience, corporate reputation and customer effort.
“We live by our values which are embodied in all our interactions with both internal and external parties. Our stakeholders are at the centre of it all. Being the winner of this award again, shows that our value of Awesome Service is still alive! We are thrilled to be the recipient of this award – thank you Ask Afrika. We appreciate and are thankful to all our clients for their vote of confidence – it is a humbling experience. To achieve recognition such as this is impossible without the dedication and commitment of incredible staff and this is a testament to the amazing staff we have! #OUTies4life #AwesomeService” says Natasha Kawulessar, Head of Client Service at OUTsurance.