Claims - here for you when it really matters

We understand that you need us most when things go wrong. It's why we're committed to making the claims process as quick and easy as possible. Choose our online options or speak to one of our claims advisors on 08600 70 000. Either way, we're ready to serve you as best we can. 
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Keeping the claims process as simple as possible

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Where to begin

Start your claim via our app or client portal. Or simply call us on 08600 70 000. We're ready to help out. 

 

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Stay up to date

Thanks to our claims tracker, you can stay on top of the entire process via our app or client portal. Your allocated claims advisor can also be your point of contact. 

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Done and dusted

We'll get your life back to normal as soon as we can, thanks to our hand-picked service providers.

 

Keeping the claims process as simple as possible

step1.svg

Where to begin

Start your claim via our app or client portal. Or simply call us on 08600 70 000. We're ready to help out. 

 

step2.svg

Stay up to date

Thanks to our claims tracker, you can stay on top of the entire process via our app or client portal. Your allocated claims advisor can also be your point of contact. 

step3.svg

Done and dusted

We'll get your life back to normal as soon as we can, thanks to our hand-picked service providers.

 

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Our commitment to fairness & security

The OUTsurance values are the backbone of what we do, and living those values means that we strive to always do right by our customers. This includes following the SAIA Code of Conduct to ensure fairness and transparency, a zero-tolerance policy on fraud and a focus on keeping your personal and financial information secure through advanced cybersecurity. 

Read more about what we're doing to ensure our clients have a trustworthy and secure OUTsurance experience.

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Need to make a claim? Here's where to begin
Client portal

Click below. We'll need your ID number, or if you already have an OUTID, simply log in.

Submit a claim Track Claim
The App

Submit and track your claim via the OUTsurance app.

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Speak to a human

Call our claims centre and speak to a friendly claims advisor who will help you out.

08 600 70 000

Call me

What would you like us to call you about?
 
Make a change to my policy
Get a quote
Submit a claim
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We understand how important your privacy is and will protect your personal information.
One of our friendly advisors will be in contact with you during our trading hours.