How can you tell if an insurer will deliver what they promise? When you’re surrounded by a multitude of advertising messages from a variety of competitors, how do you sift out the truth to get an honest indication of how an insurance company performs? Let the facts lead the way.
The South African customer satisfaction index (SAcsi) released earlier this week shows OUTsurance as leaders in customer satisfaction in the short term insurance industry. According to the SAcsi, data collected between December 2014 and March 2015 shows a decline in overall customer satisfaction as compared to their previous measure. SAcsi founder Prof. Adré Schreuder, explains that a low index score is an indication that insurance companies aren’t meeting their customer’s expectations. While the overall industry score declined, OUTsurance was found to be the only insurer whose customer satisfaction score of 80 out of 100 had no significant change.
We are proud to have maintained our customer satisfaction levels, despite the added pressure of having customers with higher expectations of us, as compared to those of our competitors, according to the SAcsi. These SAcsi results are a reflection of our continued dedication to customer service, fast claim settlement and value for money offerings. We are honoured to have emerged as an industry leader in customer satisfaction, as it demonstrates that we truly deliver on our promise that with OUTsurance you always get something out!