Questions? You always get an answer OUT.
Getting started & managing your policy
To get a quote from OUTsurance, call 08 600 60 000 to speak to a friendly sales advisor. You can also complete an online quote form on the OUTsurance website or app, and an advisor will call you back to talk through your details and give you a personalised premium.
You can update your personal details by logging in to the OUTsurance App or the online client portal on our website. You can also call 08 600 70 000 to speak to a client care advisor. Keeping details like your address current is important, as some changes may affect your premium or cover.
Yes. Download the OUTsurance App from the App Store, Google Play or the AppGallery to manage your policies, update your personal and banking details, and download policy documents. Registered clients can also request 24/7 Panic Assistance (armed response and medical help) and Help@OUT emergency roadside or home assistance.
To cancel your OUTsurance policy, call 08 600 70 000. An advisor will chat through your options first and check whether your cover, premiums or benefits can be adjusted, so the policy still works for you, before processing the cancellation.
Visit the OUTsurance website or app to complete an easy online quote form. Once you submit it, an advisor will call you to talk through your details, answer your questions and provide a personalised premium, so you can be confident the cover suits your needs.
Yes, you can bundle a variety of products, including car, home and life insurance, and manage them together. And if you have a business, you can have your business covered with us as well. Please note that not all products qualify for the same rewards, for example life insurance and funeral plans do not qualify for an OUTbonus. Chat to an OUTsurance consultant to find out what suits you.
Getting started & managing your policy
To get a quote from OUTsurance, call 08 600 60 000 to speak to a friendly sales advisor. You can also complete an online quote form on the OUTsurance website or app, and an advisor will call you back to talk through your details and give you a personalised premium.
You can update your personal details by logging in to the OUTsurance App or the online client portal on our website. You can also call 08 600 70 000 to speak to a client care advisor. Keeping details like your address current is important, as some changes may affect your premium or cover.
Yes. Download the OUTsurance App from the App Store, Google Play or the AppGallery to manage your policies, update your personal and banking details, and download policy documents. Registered clients can also request 24/7 Panic Assistance (armed response and medical help) and Help@OUT emergency roadside or home assistance.
To cancel your OUTsurance policy, call 08 600 70 000. An advisor will chat through your options first and check whether your cover, premiums or benefits can be adjusted, so the policy still works for you, before processing the cancellation.
Visit the OUTsurance website or app to complete an easy online quote form. Once you submit it, an advisor will call you to talk through your details, answer your questions and provide a personalised premium, so you can be confident the cover suits your needs.
Yes, you can bundle a variety of products, including car, home and life insurance, and manage them together. And if you have a business, you can have your business covered with us as well. Please note that not all products qualify for the same rewards, for example life insurance and funeral plans do not qualify for an OUTbonus. Chat to an OUTsurance consultant to find out what suits you.
Claims, benefits & rewards
The OUTbonus is a cash reward for staying claim-free with active OUTsurance policies. After three consecutive claim-free years, you receive 10% of your paid premiums back in cash. After a further two claim-free years you get another 10% back, then 10% of your premiums for every claim-free year after that. Roadside and Home Assistance do not affect your OUTbonus
We assess every claim on its individual merits against the terms, conditions, and limits of the policy. As part of our commitment to transparency, we publish our claims rejection rates in our latest financial results, together with information on matters referred to the National Financial Ombud Scheme (NFO). For the most recent figures, please refer to our latest financial results
OUTsurance is committed to paying valid claims within 48 hours of receiving all the required documentation. Our 2025 internal data show we approved personal vehicle claims within just one working day on average. Submitting your claim and supporting documents promptly helps ensure the fastest possible payout.
Claims, benefits & rewards
The OUTbonus is a cash reward for staying claim-free with active OUTsurance policies. After three consecutive claim-free years, you receive 10% of your paid premiums back in cash. After a further two claim-free years you get another 10% back, then 10% of your premiums for every claim-free year after that. Roadside and Home Assistance do not affect your OUTbonus
We assess every claim on its individual merits against the terms, conditions, and limits of the policy. As part of our commitment to transparency, we publish our claims rejection rates in our latest financial results, together with information on matters referred to the National Financial Ombud Scheme (NFO). For the most recent figures, please refer to our latest financial results
OUTsurance is committed to paying valid claims within 48 hours of receiving all the required documentation. Our 2025 internal data show we approved personal vehicle claims within just one working day on average. Submitting your claim and supporting documents promptly helps ensure the fastest possible payout.
About OUTsurance & our products
OUTsurance lives its brand promise that you always get something OUT. The OUTbonus pays real cash back when you stay claim-free, and fixed excesses mean no surprises at claim time. OUTsurance has been named News24 Short-Term Insurer of the Year every year from 2023 to 2026 and recorded an overturn ratio of just 3% at the ombudsman -the best overturn ratio in the industry for 2025.
OUTsurance offers a wide range of insurance products to help protect what matters most. Our short-term insurance solutions include comprehensive and essential Car insurance, comprehensive and essential Buildings and Contents insurance, all-risk cover for items you use outside the home, pet insurance, and business insurance.
For businesses, we offer general business insurance, business liability insurance, and business motor insurance to help protect your operations, assets, and vehicles.
We also provide long-term insurance solutions, including life insurance, critical illness cover, death cover, and funeral plans.
Yes. International drivers can insure their vehicles with OUTsurance. The vehicle must be registered in South Africa, and the driver must reside legally in SA and hold a valid SA driver’s licence. If you hold a military driver’s licence, you will first need to obtain a civilian driver’s license before cover can be arranged.
Yes. OUTsurance is registered with and regulated by the Financial Sector Conduct Authority (FSCA). OUTsurance Insurance Company Limited is an authorised Financial Services Provider under the FAIS Act, with FSP licence number 896. This means we are licensed to provide financial advice and intermediary services for personal and commercial short-term insurance, as well as relevant long-term products.
OUTsurance respects your privacy and keeps your personal information safe in line with South Africa’s POPIA law. Your information is only shared, when necessary, sensitive details such as medical data are tightly protected, and strong security systems and encryption help prevent unauthorised access. For more, see our privacy policy at outsurance.co.za/privacy-policy.
About OUTsurance & our products
OUTsurance lives its brand promise that you always get something OUT. The OUTbonus pays real cash back when you stay claim-free, and fixed excesses mean no surprises at claim time. OUTsurance has been named News24 Short-Term Insurer of the Year every year from 2023 to 2026 and recorded an overturn ratio of just 3% at the ombudsman -the best overturn ratio in the industry for 2025.
OUTsurance offers a wide range of insurance products to help protect what matters most. Our short-term insurance solutions include comprehensive and essential Car insurance, comprehensive and essential Buildings and Contents insurance, all-risk cover for items you use outside the home, pet insurance, and business insurance.
For businesses, we offer general business insurance, business liability insurance, and business motor insurance to help protect your operations, assets, and vehicles.
We also provide long-term insurance solutions, including life insurance, critical illness cover, death cover, and funeral plans.
Yes. International drivers can insure their vehicles with OUTsurance. The vehicle must be registered in South Africa, and the driver must reside legally in SA and hold a valid SA driver’s licence. If you hold a military driver’s licence, you will first need to obtain a civilian driver’s license before cover can be arranged.
Yes. OUTsurance is registered with and regulated by the Financial Sector Conduct Authority (FSCA). OUTsurance Insurance Company Limited is an authorised Financial Services Provider under the FAIS Act, with FSP licence number 896. This means we are licensed to provide financial advice and intermediary services for personal and commercial short-term insurance, as well as relevant long-term products.
OUTsurance respects your privacy and keeps your personal information safe in line with South Africa’s POPIA law. Your information is only shared, when necessary, sensitive details such as medical data are tightly protected, and strong security systems and encryption help prevent unauthorised access. For more, see our privacy policy at outsurance.co.za/privacy-policy.