The News24 Business Awards, now in its fourth year, celebrates South African CEOs and companies who keep the economy moving – those building great businesses and raising the bar with awesome service, innovative ideas and meaningful, transparent communication.
To determine the winners, News24 subscribers and readers participate in a survey to share their personal experiences with banks, insurers, and medical schemes. They rate companies on cost, claims handling and client service, while the News24 editorial team reviews each company’s products, clarity of cover and overall claims process. Together, these inputs create a rigorous, client-focused benchmark for ranking South Africa’s top insurance companies.
Looking at the 2026 results, OUTsurance once again achieved exceptional client satisfaction scores, securing our position as Short-Term Insurer of the Year and becoming the only insurer to win this award for the fourth time.
Reflecting on this achievement, our CEO, Danie Matthee, said ‘This recognition is a massive achievement and we are truly honoured. We are fortunate in that we have a team of highly skilled, passionate and talented staff who work tirelessly behind the scenes – delivering real value to our clients.’
He adds that ‘much of our success lies in the amount of energy that is placed on listening to our clients: understanding their needs and pain points, and then taking practical steps to find the simplest, clearest way to deliver real value. Over time we’ve been shaped by these real stories, real challenges and real moments where we can make a difference.’
This client-first approach is evident when you read reviews on online customer service platforms. Looking at data from January 2025 up and until January 2026, we’ve achieved an impressive 9.99 score on the Hellopeter TrustIndex with an almost-perfect 4.87 out of 5 rating on Google Reviews.
OUTsurance is also very proud to confirm that between January and July 2025, they recorded 0.65 Ombudsman complaints per 1,000 claims – their best performance to date and a strong indication of their commitment to smoother, faster resolutions.
Finally, in line with their commitment to providing clients with value-for-money premiums, OUTsurance base each client’s premium on their individual risk profile and set premiums accordingly. It’s a clear and transparent way of pricing that ensures that high risk customers aren’t subsidised by those who carefully manage their risk.
Whether it’s easy-to-understand insurance cover, awesome client service, fast claim turnaround times, or premiums tailored to your individual risk, OUTsurance remain committed to ensuring their clients ‘always get something OUT’.