Helping South Africa OUT in its greatest time of need

Helping SA OUT

COVID-19 has not only affected our nation’s health, but our economy and communities too. And we’re constantly looking for ways to help out.


This initiative represents a commitment of R209 million, so we can:

  • Create solutions to help our clients stay insured.
  • Help our smaller service providers stay in business.
  • Assist medical professionals with personal protective equipment (PPE).
  • Make a contribution to the President’s Solidarity Response Fund.
  • Help our communities through various virus-testing, sanitation, food and shelter projects. 


We have also created the Helping SA OUT Fund:

  • This allows individuals and businesses to donate and help us in our efforts.
  • Any funds collected in this fund will be distributed to the medical sector, small businesses and charity projects.
  • This fund will be fully audited.


Want to take part? 

  • Help our efforts in the small business, medical and food security sectors by donating to the Helping SA OUT Fund in a few clicks.
  • Help Government's fight against COVID-19 by donating to the President’s Response Fund in a few clicks.
  • Join the #whenigetOUT conversation on social media - and help spread hope and positivity.


Follow all our related press releases so far: 
Initial commitment of R102 million - 27 March 2020
Pointsmen retrained to join the COVID-19 fight - 7 April 2020
15% Premium discount announcement - 14 April 2020
Staff masks sourced from the fashion industry - 8 May 2020
PPE donation to University of Pretoria - 19 May 2020
10% Premium discount for driving less - 22 May 2020

Helping OUT with medical supplies

We salute those at the forefront of the fight against COVID-19. And to assist these courageous heroes, we have donated the following to the University of Pretoria's Faculty of Health Sciences / Steve Biko Academic Hospital:

  • 20 000 x surgical masks.
  • 20 000 x FFP2 masks.
  • Medical gloves.
  • Sanitiser.
  • 4 x large tents to create testing centres and treatment wards.

Read the full press release here.

How we're helping OUT our clients, service providers and staff.

We understand this is a financially trying time for many, and we’re here for you with the following:

  • Automatically discounted premiums for the month of May 2020. 
    Personal clients: 15% discount on all existing vehicle insurance policies. 
    Commercial clients: 15% discount on all existing vehicle AND goods in transit insurance policies.
  • A premium discount in June 2020 for vehicle insurance clients who have declared that they are still driving less than normal.
    Personal clients: 10% discount on existing vehicle insurance policies. 
    Commercial clients: 10% discount on existing vehicle AND goods in transit insurance policies.
  • Reduced excesses for claims of incidents occuring in April, May and June 2020. 
    Personal clients: 30% lower excess (max R5 000 reduction).
    Commercial clients: 50% lower excess (max reduction of R5 000).
  • If your OUTbonus is due within the next six months from 1 April 2020, you may access it to help pay your missed premiums during April, May and June 2020.
  • We can amend your cover to temporarily reduce your premium, without impacting terms when you change back. For example, if you know you won’t use your car during the lockdown, you can swap to limited cover and return to comprehensive cover afterwards.

We encourage you to contact us if you are facing financial strain.

Service Providers (SPs)

SME Claims Service Providers who have seen a drop in work allocation from OUTsurance, due to the pandemic, can apply for assistance.

Here’s who qualifies and how it works:

  • SPs with a turnover of less that R50 million per annum.
  • The rand value of work allocated by OUTsurance must drop by more than 50% during the period April to June 2020.
  • This drop has to be caused by the impact of the pandemic and not because of normal work reductions, due to poor service or audit outcomes.
  • We will assess this by the 10th of each month, starting 1 May 2020. An individual SP can only qualify once.

If your business qualifies, please e-mail


Since insurance has been deemed an essential service, we were allowed to keep our premises open during the lockdown. However, to keep our staff as safe as possible, and to ‘flatten the curve’, we closed all our offices and equipped our staff with the technology necessary to work from home.

When our offices re-opened, we continued to maintain high sanitation standards and issued masks and face shields to all staff. Some deptartments have also remained working from home.  

We would like to thank all ‘OUTies’ for their commitment and positivity during this unprecedented time in South Africa. We would be lost without you.  


Helping OUT in our communities

We know how important it is to help out on the ground. It's why we have become proud sponsors of the PinkDrive and Qubeka projects, which are bringing mobile spot testing for the virus to citizens. 

What's more, we are giving our financial support to the Tshwane Leadership Foundation to help provide food and shelter for the homeless. 

How the Pointsmen are helping OUT

We joined forces with Traffic Free Flow and the Gauteng Department of Roads and Transport to retrain 113 Pointsmen as sanitation specialists. Armed with HazMat suits and sanitisation equipment, they were dispatched to large taxi ranks in the following areas to help minimise the spread of COVID-19.

  • Mamelodi
  • Attridgeville
  • Pretoria CBD
  • Centurion
  • Laudium
  • Johannesburg CBD
  • Ekhuruleni
  • Soweto and
  • Sedibeng

Read the full press release here.

Join the #whenigetOUT conversation! 

For official Government information about COVID-19, please visit