Pet insurance
What is pet insurance?
It’s cover for your fur family in the case of unexpected vet costs, and peace of mind should anything unfortunate happen to your cat or dog.
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Why is pet insurance important?
The backyard isn’t always green grass and daisies. Pets need everyday care like vaccinations, teeth scaling and nail trimming. But sometimes things go wrong, and your lovable fluff needs to see the vet or requires some assistance.
Pet insurance is there so you don’t have to worry about large and unexpected bills if your pet suddenly gets ill or has an unforeseen accident.
Pet insurance plans
We have four plans for your cats and dogs, ranging from accident cover to fully comprehensive pet insurance. Have a look at what makes the most sense for you and for them:
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Please note that this content provides a summary of what is covered; the terms set out in the policy wording and schedule takes precedence and are binding on the parties.
Pet insurance plans
We have four plans for your cats and dogs, ranging from accident cover to fully comprehensive pet insurance. Have a look at what makes the most sense for you and for them:
compare plans
Please note that this content provides a summary of what is covered; the terms set out in the policy wording and schedule takes precedence and are binding on the parties.
Why OUTsurance?
You always insure the things you treasure the most, and now your furry family can be looked after in case of anything unexpected happening, too.
As an OUTsurance Pet customer, you’ll enjoy a value-for-money Pet plan with world class service, and you’ll receive a cash OUTbonus after only three claim-free years. That’s 10% of your paid premiums back in cash.
Claiming is now a walk in the park
We’ve ensured that our process is as easy and as quick as possible so that you and your furry friends can get back to living pawsome lives again as soon as possible.
Just follow the steps below and your claim will be logged in an instant.
1
Complete a claims form for every accident, illness, vet visit or health booster claim.
2
Submit your claim via our app, the OUTsurance portal or by calling 08 600 70 000 within 30 days of the incident happening.
3
One of our friendly advisors will call you back to confirm the details.
Claiming is now a walk in the park
We’ve ensured that our process is as easy and as quick as possible so that you and your furry friends can get back to living pawsome lives again as soon as possible.
Just follow the steps below and your claim will be logged in an instant.
1
Complete a claims form for every accident, illness, vet visit or health booster claim.
2
Submit your claim via our app, the OUTsurance portal or by calling 08 600 70 000 within 30 days of the incident happening.
3
One of our friendly advisors will call you back to confirm the details.
Frequently asked questions about Comprehensive Pet insurance
Tell me more about waiting period waivers
If your pet has been covered by any pet insurer for at least 12 consecutive months…
If your pet has been covered by any pet insurer for at least 12 consecutive months directly preceding your pet's cover start date, we will consider reducing or waiving the waiting periods.
For us to consider this, you will need to send proof that your pet was covered for at least 12 consecutive months as well as a letter confirming the claims experience at the other insurer. The applicable waiting periods will still be applied for congenital or hereditary conditions as well as the exclusions listed in your policy schedule.
Does OUTsurance charge a percentage-based excess?
No. You will be pleased to know that - If you need to claim, you will always pay…
No. You will be pleased to know that - If you need to claim, you will always pay a fixed excess amount, regardless of the final claim amount. Some pet insurers charge percentage-based excesses where you'll pay a percentage based on the value of your claim.
Is puppy socialisation classes included as part of my pet insurance policy?
Our OUTsurance Executive Plan covers puppy socialisation classes.
Our OUTsurance Executive Plan covers puppy socialisation classes.
Does OUTsurance cover pre-existing conditions?
No. We do not cover pre-existing conditions. A pre-existing condition refers to any…
No. We do not cover pre-existing conditions. A pre-existing condition refers to any Illness or Injury that presented clinical signs or that was in existence prior to the specific pet being covered under the policy or during the waiting period.