Driving your company’s success by applying basic leadership principles
Embrace lifelong learning
Make lifelong learning a priority by reading articles on global affairs, economics, politics, and advancements in technology. This will help you to make better decisions and to have more context around challenges you may be facing. Although you won’t necessarily be an expert in any of those topics, you’ll be in a better position to understand the reasoning behind the decisions the business is making.
Lead with a team of exceptional individuals
It’s critical to have other people around you who can guide you. You have to know when to lead and when to take a step back. This is only possible when you’re surrounded by capable individuals – people who are smarter than you and who share your vision and passion to grow the business.
Find and pursue your passion
One of the keys to a successful career is to find something that matches your passion and interests. When you love what you do, every day is an opportunity to bring the best version of yourself to your work and do your life’s best work.
Achieve excellence through hard work
To achieve success in your field, you must outperform your rivals. This may require you to make sacrifices by letting go of things that they are not ready to let go of. You also have to work smarter than the competition and you have to be disciplined, focused and determined to reach your goals.
The OUTsurance approach to achieving excellence
At the heart of our approach lies a steadfast dedication to creating simple, easy-to-understand products that provide clients with value for money; to make sure our clients always get something out, whether that’s an OUTbonus or a claim that is paid out.
Our unwavering commitment is to be there for our customers during unexpected and challenging times, ensuring their valid claims are promptly settled. We take pride in our track record, as independent verification from the Ombudsman’s statistics over the past decade attests to our industry-leading position.
We’re extremely proud to have had the fewest complaints referred to the Ombudsman for Short-Term Insurance (OSTI) for the 10th consecutive year. This is in comparison with the average of the 12 largest comparable insurers by claims volume. For more detailed information around these results, please click here.
Click here to watch the full interview and for Matthee’s insights on how OUTsurance has leveraged fintech to deliver high-quality products and services to its customers.
OUTsurance and OUTsurance Life are licensed insurers and FSPs. The Personal OUTbonus is a standard product feature, only paid after three claim-free years and premium dependent. The Business OUTbonus is paid if the loss ratio over a specified three-year period is 30% or less, is premium dependent, and included in the standard benefits. Ombudsman for Short Term Insurance Annual Reports (2013 – 2022). OUTsurance: 1.065 complaints per 1000 claims (2022). Average of 12 largest comparable insurers by claims volume: 2.374 complaints per 1 000 claims (2022).