Huawei phones have another setting that needs to be configured in addition to allowing the app to always access your location. You need to manually override the automatic launch setting as follows:
- Go to your phone’s Settings
- Tap on Battery and then App Launch
- Search for Outsurance, and toggle the setting to “Manage Manually”
- You will then receive a prompt to manage each sub-setting individually. Ensure that they are all enabled.
Since iOS 13, Apple has started to periodically inform the user of applications that use their location services in the background. In order for SmartDrive to automatically record your trips, you need to ensure that your app's permissions are set to 'Always Allow'. The easiest way to check this is to open the app and go to the SmartDrive section. If you see a red 'UPDATE' button, then it means one or more of your settings are incorrect. Just tap on Update and follow the prompts to configure your settings correctly.
- Go to the Settings option.
- Look for Privacy.
- Then look for Location Services.
- Toggle the switch on.
- Scroll to the OUTsurance app.
- Set allow location access to ‘Always’.
Information pertaining to your style of accelerating, braking and cornering is collected. We also use your location data to capture your usual driving behaviour and routines, as well as notifications about when you make and receive phone calls. Note: No call details are accessible.
To participate in the SmartDrive programme, you require an iPhone 5 and higher, running iOS 8.4 and higher. Alternatively, you can use an Android phone, running Android OS version 5 or higher. You will also need to ensure that your location services are activated and that the OUTsurance app permissions are switched to ‘Always’. Please note that SmartDrive is not available on Tablets.
The SmartDrive discount is fixed at 10%. We've noticed that people who participate in the programme, and keep track of their driving behaviour and feedback, are generally better drivers, and therefore we offer you a 10% discount on all the vehicles where you are noted as the regular driver. So you can go about your driving as usual, and not have to worry about any single incident affecting your discount - you will always receive 10%. It's as simple as that!
Once you join SmartDrive, you will need to drive for at least 30 days, and complete a minimum of 200km and 5 or more separate trips to qualify. Once we have this information, we will then assign a 10% discount to all the vehicles where you are noted as the regular driver. The discount will be effective at your next collection date after the 30 day period. Once the discount is applied, it never falls away, as long as you are registered on the programme and continue to record trips via our app.
The amount of data you’ll use will depend on the number of trips and the duration of your journey. Generally, the OUTsurance app will use between 1 MB and 2 MB for each hour you drive. This is similar to the data usage of any navigation type app. If for some reason the app was unable to upload your journey data whilst you were driving, the app may continue to upload this data after your journey has come to an end.
The OUTsurance app will have about the same impact on your phone’s battery life as using a navigation app. We have put in a great deal of effort to reduce the impact as far as possible. For instance, your phone will switch to economy mode after an hour of driving which should help reduce the impact. That being said, we do recommend that you travel with a car charger for your phone if you are travelling long distances.
This measures how many kilometers you drive versus the number of kilometers of other users on the programme. The less you drive compared to others, the higher your score will be.
This measures how much time you spend over the speed limit versus other users on the programme. The less time spent speeding compared to others, the higher your score will be.
This measures how aggressively you drive in comparison to other users on the programme. It measures harsh acceleration, harsh braking and harsh cornering. The less aggressive you drive compared to others, the higher your score will be.
This measures when you drive during the day, and compares the amount of time spent driving during riskier times to others on the programme. Risky times include night and peak-hour driving. The less time spent driving during risky hours compared to others, the higher your score will be
This measures the number of times you make or receive phone calls while driving (including using a hands-free kit) in comparison to others on the programme. The less often you use your phone compared to others, the higher your score will be.
The reason that the phone might think it is moving is due to something called Multipath or "GPS Bounce". This is where the GPS signals reflect off buildings, windows, walls etc. causing the path, and therefore distance, from the satellite to the phone to be different between readings. This then causes the phone to think that it moved a certain distance between the readings, which could infer a speed higher than the recording threshold. The phone's location within a building or house can play a significant role in how often this behaviour occurs, and for how long the notification will remain shown. Rest assured, that all invalid trips are detectable and ignored by the scoring algorithm.
iPhone supports the ability to offload unused apps. This is a setting that can be enabled or disabled. We require that this setting be disabled so that the OUTsurance app is not offloaded if not actively used/opened in a while.
Correct, your phone will still determine that you are in a trip and record the journey. On the server, we will see that this trip took place outside of South Africa, and remove it from any scoring. Only trips done within the borders of South Africa count towards your score.
We have sophisticated algorithms in place to differentiate between driving, cycling, flying in a plane or helicopter, or taking the train. Only vehicle driving trips are used in the score calculation. We also monitor your regular driving behaviour and remove trips which are significantly different from this. This allows you to be a passenger and not be penalised should the driver drive badly. This counts for all five of the driving factors monitored, namely speed, distance, time of day, driving style, and phone usage. It even allows you to have the occasional bad trip removed even when you were the driver, such as when you are in an emergency, etc.
The actual vehicle that you are driving doesn't matter, as SmartDrive is all about determining how well YOU drive, and not about the vehicle you are driving. We determine a score for you, not the vehicle. So each time you drive, you are building your own driving profile, irrespective of the vehicle being driven.
Your individual scores may be affected, but your discount will not. Also, SmartDrive determines your usual driving style over a long period of time. A few long distance trips over the year shouldn't affect your overall score for driving distance and likewise a few evening dates with your partner shouldn't affect your score for daytime driving. Either way, your discount remains unaffected.
No. Even if you're not insured with OUTsurance you can still join the SmartDrive programme. If you drive better than what your profile predicts, you may receive a discount of up to 10% on your quoted premium.
Yes. Your SmartDrive discount will automatically apply to all the vehicles where you are listed as the regular driver. Other people who are regular drivers on other vehicles on your facility can also register on SmartDrive in order to qualify for premium discounts.
No. Unfortunately, only personally insured vehicles are eligible for the SmartDrive discount. You are, however, welcome to use SmartDrive to monitor your driving and view your scorecard.
The information we’re collecting will only be used to determine your SmartDrive discount and will never be used against you if you need to claim.
Not at all. The whole purpose of the app is to capture information about your usual driving behaviour and routines.
We store all your information securely in accordance with relevant information protection legislation including the Protection of Personal Information Act (POPI). View our Privacy Policy for further details.
The OUTsurance app allows you to deregister from the programme at any time. You will forfeit your SmartDrive discount or payout amount as soon as you deregister from the programme.
Please visit our website for the full terms and conditions. These terms and conditions will automatically be applicable upon registration. A copy of the terms and conditions will also be e-mailed to you once you have registered.
The actual vehicle that you are driving doesn't matter, as SmartDrive is all about determining how well YOU drive, and not about the vehicle you are driving. We determine a score for you, not the vehicle. So each time you drive, you are building your own driving profile, irrespective of the vehicle being driven.