Improved service is what we’re always striving for, so we investigated new technology to help us ensure reliable and timely home insurance claims. Using a drone, we were able to map out and assess the extent of the building damage caused by a sinkhole, over a period of time.
Although this was a once-off exercise, we will continue to investigate the feasibility of using drone technology in claims assessment going forward.
Processing the claim
We received a subsidence claim from a client, citing damage to property created by a sinkhole. Our job became a race to find the cause, identify a solution and have it resolved before further damage could happen. We asked our client to move out of their home, as a safety precaution, while we worked.
Our engineers worked tirelessly, side by side with the local municipality, to assess and repair the sinkhole. This involved checking and finding materials that would reinforce the underground structure to avoid the ground shifting and forming a secondary sink.
We then worked to reinforce the foundation on our client’s property, creating a stable and strengthened building.
Once we were happy with the repairs and were assured of the stability of both building and sinkhole, we were happy to send our client home.
At OUTsurance, we work to provide clients with the best service when handling their insurance claims, using innovative tools to help us work better and more efficiently.