Celebrating 25 years of ‘Something OUT’

Back to OUTworld
28 February 2023
Back in 1998, OUTsurance made a splash as a new-comer in the direct insurance market, changing INsurance to OUTsurance. 25 years later we’re proud to be celebrating our success as an innovative leader in the insurance industry through our promise that ‘You always get something out’.

Products that help you out

Our focus has always been on servicing the needs of our clients through quality, value-for-money products. At our inception we offered game-changing Car insurance that gave you something back. Since then, we’ve expanded our product offering to Business, Life, Funeral and most recently Pet insurance. With the addition of OUTvest, we’ve been able to help clients get more out of their investment goals as well. We continuously work at doing better, the awards speak for themselves.


Fast and simple claims process

Paying out claims is what we do best. We make a point of sorting claims as quickly as possible and to spoil our clients with awesome service, every step of the way. For the seventh consecutive year, we’ve received the lowest average number of complaints referred to the Ombudsman for Short Term Insurance and we will continue to strive to be an insurer that pays claims out fairly.

The heart of OUTsurance

A significant part of our company culture is giving back. Our Staff Helping SA OUT initiative does just that by providing staff members with a platform to help communities in need and manage various charity projects throughout South Africa, from building libraries to volunteering at dog shelters.

In September 2005 we launched the OUTsurance Pointsmen Project with the objective of alleviating traffic congestion and getting South Africans to their destinations safely. This project is an incredibly meaningful initiative that aids in job creation for individuals from underprivileged areas. Together with Traffic FreeFlow, we have expanded this project to partner with the municipalities of Johannesburg, Tshwane, Drakenstein and Stellenbosch, and now employ over 200 Pointsmen and women.

OUTovation and rewards

As an industry first, the revolutionary OUTbonus took the insurance market by storm, rewarding clients for remaining claim free. To date, we’ve paid more than R6 billion in OUTbonuses to more than 880 000 clients. That’s an average of R1.7 million in OUTbonuses per day for the last 12 months.

We believe in making insurance easier and more rewarding. Which is why we’re continually innovating to ensure that our clients get the very best products and awesome service. The OUTsurance app has a host of innovative digital features from self-service to Help@OUT, a platform that offers home and roadside assistance, panic assistance as well as home maintenance repair service providers.


Trust in OUTsurance

OUTsurance CEO Danie Matthee attributes OUTsurance’s success to providing a service in which you can trust.

In December 2022, OUTsurance listed on the Johannesburg Stock Exchange (JSE), giving shareholders access to the efficient corporate structure of OUTsurance Group Limited. A proud and significant milestone in our company’s history and a testament to our strength and purpose.


‘We want to be a sustainable company, not only focused on adding value to our clients and shareholders but also making a difference within South Africa.’
We look forward to the next 25 years of ‘Something OUT’.


OUTsurance and OUTsurance Life are licensed insurers and FSPs. OUTbonus data based on 2022 calendar year. Ombudsman for Short-Term Insurance Annual Reports 2015-2021. OUTsurance (2021): 0.87 complaints per 1 000 claims. Average of 10 largest insurers by claims volume (2021): 1.33 complaints per 1000 claims. The OUTbonus is a standard product feature, and is paid out to clients after three claim free years. OUTvest is an authorised FSP. All investments are exposed to risk, not guaranteed and dependent on the performance of the underlying assets. Ts, Cs and limits apply.
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