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Compliments and complaints

Our Complaints Resolution Policy serves to provide guidance around the recording and handling of complaints with a view to continuously improve our service.
Download our Complaints Resolution Policy for more information
Join the conversation Do you have any compliments or complaints to share? have your say
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Mr Mahomed Shaik 1 days ago
OUT response
Good Day, Thank you for the feedback and apologies for your experience. Our Manager has since in contact with you to discuss and clarify the process. Regards, OUTsurance
Sarah Bohmer Responded in 7 hours
Claim Repair work

Mr M J 2 days ago
OUT response
Good day, We appreciate your feedback, although disappointing. Sorry about your experience. This matter was escalated and we will contact you to discuss these concerns. Regards, OUTsurance
Sarah Bohmer Responded in 6 hours
Oustanding claim being resolved today

I submitted a complaint the 1st April. On Saturday 3rd April; Naleesha phoned me back and escalated my concern. The week following the Saturday I was phone by a very calm; empathic gentleman named Lloyd Naidoo that assisted me with my escalation. He was patient and listen to me without being defensive. He consistently phoned me back during the week giving feedback and offering possible solutions. I thank you Lloyd you understood me and my situation and gave me a sense of calmness and patience. You truly know what client service is all about. You are a true Client Service Excellence Ambassador. My window is being fixed as I'm sending this compliment and no words can describe the gratefulness I'm feeling towards you. You are a STAR!

Mrs Claudia Archibald 2 days ago
Portal information

Notice my portal only reflects my vehicle insurance policy (OT3752208) and not my Out and About policy (OT6578777). Would also like to know what the claim limit per item is on the Out and About policy.

Mr Willem Van Der Worp 2 days ago
Pointsmen

I am so greatful that I am an Outsurance client and have been for many years. Happy with your service 10/10, especially appreciative to be assisted by your traffic pointsmen. Great service, great advertising as you are the only insurer offering this service. Keep up the great work!

Mrs Mary-ann Van Tonder 2 days ago
Assistance with claim

Mr David Sindwa 3 days ago
OUT response
Good day, Thank you for bringing the matter to our attention. Please accept our apologies for the inconvenience caused. Our Claims Manager has since been in contact with you to discuss the matter in detail. Regards, OUTsurance
Sarah Bohmer Responded in 23 hours
Assist with claim

200% this guy is super nice and efficient. He made my life easy. Thank you Kea

Mrs Magda Crause 3 days ago
Requested quotation

Mr Frans Jacobs 3 days ago
OUT response
Goo day, Very sorry about the terrible experience you describe. This matter was escalated and we will be in touch to provide feedback on the matter. Apologies for any inconvenience caused. Regards, OUTsurance
Sarah Bohmer Responded in 17 hours
azra parkar

unethical, illegal and fraudulent way in which claim was handled. outsurance officials are colluding on this matter to cover up. The premium change was only for the motor vehicle and never about the household contents. She could not competently converse on this matter, and not even speak clearly and understandable

Mr Peter Cupido 4 days ago
Volvo s60 outstanding repairs

Mr Folkers Johannes Swanepoel 4 days ago
OUT response
Good day, Apologies for the frustrating claims experience you describe. Your concerns were escalated and we will be in contact to provide feedback. Regards, OUTsurance
Sarah Bohmer Responded in 3 hours
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OUTsurance Insurance Company Limited and OUTsurance Life Insurance Company Limited - a member of the Rand Merchant Investment Holdings (RMI) Group and a licensed insurer and financial services provider (FSP 896)

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