People are talking and we're listening

We've had over 50,000 comments on our Talk@OUT wall over the last 12 months.
See for yourself what they're saying.



Our Complaints Resolution Policy serves to provide guidance around the recording and handling of complaints with a view to continuously improve our service. Download our Complaints Resolution Policy for more information. 

  • Panelbeater

    Dr Paul Potgieter 4 hours ago

    Excellent Service

  • Panelbeater

    Dr Paul Potgieter 4 hours ago

    Excellent, Friendly

  • Claim 187319618: Pajero 2.8 Gls

    Mr Omega Jacobs 4 hours ago

    Thanks Outsurance Your Staff, The Assessor And Nels Auto Body Were Excellent. Oh Jacobs

  • My Jeep And Caravan

    Mr Chris Franken 5 hours ago

    With Literally Days In Between, I Experienced The Adversity Of Both Vehicles Involved In Separate Accidents. An Impatient Driver Tried To Pass Me On The Left Climbing Over The Pavement In The Process And Scraped My Jeep. Secondly, The Left Wheel Of My Caravan Fell Off In The Middle Of A Traffic Circle! I Thank God For His Provision That The Speed In Both Cases Was Less Than 10 Kph, Else The Results Could Have Been Catastrophic. All Compliments To The Outsurance Claims Division For A Sterling Job Done In Finalising My Claim!

  • Assisting With My Vehicle

    Mej Iris Steenkamp 6 hours ago

    Marco Was Competent And Helpful.

  • Herstel By Stellenbosch Paneelkloppers

    Mnr Emil Bohme 6 hours ago

    Ek Is Aangenaam Verras En Baie In My Skik Met Die Resultate En Uitstekende Diens. Sal Weer Terugkeer Indien Nodig. Kan Mense Aanbeveel Vir N Professionele Diens

  • Cancel Account

    Miss Michelle Groenewald 6 hours ago

    Excellent Service Nothing More Required

  • Service

    Ms Rosa Mouton 7 hours ago

    I Would Like To Thank Antony And Mariskafir The Friendly Assistance. Following Up On Me Keep Me Informed At All Times. They Are Truly A Good Asset For Out Surance. Regards Rosa

  • Amazing Service

    Mrs Louise Joubert 8 hours ago

    I Have Never Been Given Such Peace Of Mind! Thank You To Liz Who Was Kind Caring & So Helpful!

  • Service Experience

    Ms Melissa Stein 9 hours ago

    Excellent Service From A Lovely Lady, That Didn?T Feel Like A Robotic Answer - She Was Pleasant And Showed An Interest In Me As A Person While Also Being Professional With A Great Sense Of Humor