Corporate - MultiChoice adverts
Why all your advert shows people owing 8 to 9 yar old vehicles with reduced car insurance rates. Why not alternate to newer models, I.e. 4 to 5 year old. Including branded vehicles. Adverts are one sided and not a true reflection.
Policy
I want to cancel
OUT response
Good day,
Our client care department will be in touch to assist with your request.
Regards,
Updating my Policy
I don't understand how difficult it can be to make some corrections and do them correctly. Today, December 10, 2024, I called not less than 3 times to request that the information on my policy be corrected. Each time I was on the line for between 45 minutes to an hour. After the last call a few hours later, I received the "updated" policy, needless to say it was still wrong. But if something happens in the meantime and I want to claim, the finger is pointed at me. How is that possible that 4 people can't get a simple update to my policy right.
Life insurance sales
Harassment
Assistance with the claim
I'm very impressed with Outsurance and how my geyser claim was handled. I was advised that the plumbers would arrive in an hour and they did, the customer service reps were all amazing, professional and send me messages with their contact details. They replaced the geyser and left the place clean. There was still a ceiling replacement and once again I was updated about the process and it was quick, clean and professional. I'm really grateful for your quick response, I don't remember everyone I spoke too, but Tshepiso, Gogontle and Cate were amongst the few. I was constantly updated with messages and being asked if I needed further assistance. Thanks a million Outsurance, the best service provider indeed.
Prorata amount payback
Assistance with claim
Assistance with a change to my policy
Alfred has been such a pleasure to deal with and always the consummate gentleman and always willing to assist.
Request
Hi, please ask Melusi Chiliza not to contact me anymore w.r.t the quote. I did indicate I am no longer looking for the quote. Thank you OUTSURANCE Thank you for requesting a quote. Please call me on my direct line (0128481853) to complete a quote. Re gards Melusi Chiliza