Compliments and complaints

My wife experienced a terrible incident, whereby she was mugged. Her entire handbag was taken from her including ID, Drivers, Bank Cards, Mobile Device etc. We have logged the claim with Outsurance and now we are not receiving any updates with regards to this claim. Outsurance is requesting information from my previous insurers and blaming previous insurers for delaying the claiming process. Who am I insured with? my previous insurer or OUTSURANCE?. With all the Trauma my wife has experienced with her terrible incident, she is suppose to have peace of mind when dealing with her current insurer (Outsurance). This is not the case! If these documents are so important, why is it not requested before signing up. Highly Disappointed Client!

Hi, I referred my daughter to you to get an insurance qoute, she had been contacted by one of your agents and received a quote which she was reviewing. She recieved a follow up call this morning and asked the agent to call her back tomorrow as she wanted to give her current broker (a family friend) a chance to see if thye could match your quote - she was close to moving across when your agent got all defensive with her and slammed the phone down in her ear. This is the last time I refer anyone to you, as I'm embarassed.

Unable to get a hold of you.

My car was bumped by one of your policy holders. I am the 3rd party. I am now trying to get assistance from Outsutance for 3 weeks without any success. Email and phone calls but no success. This is an embarrassment. Is the anyone working at Outsurance that can assist??

My claim was approved and Bienare Services was tasked to replace my geyser on 13.09.21. In the process of replacing the geyser which is in the ceiling, my trap door security sensor was removed and cables in the ceiling for security system were cut. After paying an excess amount of R2710.0.. I now need to sort my security system.

Been trying several times to update my payments, contacted the customer care several times provided assistance not helpful at all. Feeling very frustrated and annoyed.

I have made multiple telephonic (30 June) and email (7 July and 29 August) requests to my liaison for information regarding recuperation of my excess from 3rd party responsible for motor vehicle accident. My requests are being ignored.

I submitted a claim on my house leak almost a month ago and paid excess over a week ago. The service provider finally pitched on Tuesday and didn???t complete the job let alone fix the problem wholly. What???s worse is that I had to sleep with a gap in my walls from outside in due to incompetence and lack of assistance from both Outsurance and your service provider. As single woman staying in Soweto, surely my safety should trump everything! I need this resolved today.

Awful and considering terminating my contract. Tied to get hold of a senior claim manager - NO NOT a supervisor. JUST not available. leave message for Legal and claim exec to call me. Nothing. why is it so disastrous

Horrendous- useless