Compliments and complaints

Our Complaints Resolution Policy serves to provide guidance around the recording and handling of complaints with a view to continuously improve our service.
Join the conversation Do you have any compliments or complaints to share? have your say


New policy

The manager who helped me is fantastic and the lady who put up with the bad connection having to repeat herself is lovely too

Awesome Service

Thank you to the two consultants from OUTsurance whom I dealt with regarding certain changes to my policy. I received professional, polite & friendly service & was able to reduce my total premium by nearly R600 per month! I will highly recommend Outsurance!

Claim for damaged warm water pipes

I received very professional service and both parties were satisfy.


Excellent service in these difficult times

hersiening van stygende premies

Die jaarlikse styging van premies, veral vir die persoon wat min eise het, kan stremmend op die gemoed wees. Dit voel of 'n persoon ander subsidieer vir hulle benadering tot versekering. Ek dink die pensionaris en sy eise dissepline behoort in ag geneem te word tydens premie verhogings. Verder die diens wat ek ontvang het tydens my navraag was besonder flink en goed gehanteer, baie dankie.

Drain blockage

I am very pleased with the quick and efficient service provided to me the second time it was requested. The first plumber didn't have the necessary equipment and had to leave without opening the blocked drain.

Truck stack in mud

Outsurance send me a towtruck without paying anything. And tow truck was on time to pull me OUT. I really got something Out.??


great great service.

Claim procedure

Was sincere and professional