Compliments and complaints

Our Complaints Resolution Policy serves to provide guidance around the recording and handling of complaints with a view to continuously improve our service.
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COVER

Cancellation of Policy

Please can you cancel my Home Insurance for 99 Augusta Place. I can only be contacted via email as I reside in Kenya. My cell number in Kenya is +254113122737 or my Whatsapp +27824981935. My Policy number is OT15085592. Thank you Karen Watt-Pringle

OUT response

Good day,

Thank you for the message. We will reach you on the contact detail provided to assist as requested.

Regards,

 

phone me on 0812604137

Cancelation of Policy OT74214432

Money deducted after cancelling services

We have cancelled our policy end of Jan, yet an amount of R416.23 went off on the 1st of March from my account, I am not sure what this is for please explain.

OUT response

Good day,

Thank you for reaching out.

We will be in contact shortly to discuss the detail.

Regards,

 

Debit Order Query

Quotation and resolving complaint

Refund- sent an email to cancel quote

Deduction s

Why do you do not keep your deduction date as requested by me?

OUT response

Good day,

We appreciate your feedback and apologise for any inconvenience caused.

Our client care department will contact you to assist further.

Regards,

Debit order dispute