I am not impressed with the service.
OUT response
Good day,
Sorry to see you are disappointed. We escalated the matter and our Management Team will be in touch with you to assist further.
Regards,
OUTsurance
Volvo claim outstanding for 3 months
Can Outsuiranse be proud if they take your payments but if they must pay
Assistance with NCD
OUT response
Good day,
Sorry for the disappointment.
We escalated your concerns and our Client Care Manager will be in touch for further assistance.
Regards,
OUTsurance
High Premium
OUT response
Good day,
We appreciate your feedback and referred your concerns to our Client Care Department for assistance. Please expect a call from them shortly.
Regards,
OUTsurance
Assistance with Policy
Apiwe was so fantastic, he went above and beyond, called me to advise he was still working on my query and sorted it out in no time. The best assistance I have ever received please promote this guy such a great personality! Thanks for dealing with my query so efficiently. You rock Apiwe!
claim still not sorted
OUT response
Good day,
Thank you for alerting us and apologies for the disappointing experience. This matter was escalated and we will be in contact to assist you further.
Regards,
OUTsurance
Adjusting Policy
OUT response
Good day,
Sorry to see you are disappointed. We escalated your concerns and will be in touch for further assistance.
Regards,
OUTsurance
Assistance with banking details
I just called your customer care line to get help updating my banking details. I had tried to get this done via my bank, and personally last week, and it had not worked. I had called in to urgently update it as my premium was now not being paid. I unfortunately did not get the name of the person who helped me. I hope you can track who it was. They were brilliant. I have NEVER had such a positive customer support experience from any organisation. He was helpful, energetic, positive, knowledgeable, and communicated extremely clearly. This individual is exactly what Outsurance should want to be like all the time.
assistance with the claim
OUT response
Good day,
We note your disappointment and apologise for any inconvenience caused.
We will be in contact to discuss the process going forward on the claim.
Regards,
OUTsurance
Premium increase
OUT response
Good day,
We appreciate your time to raise these concerns. Please accept our apologies for the disappointing service experience.
This matter was escalated and we will be touch to provide feedback and assist further.
Regards,
OUTsurance
