Compliments and complaints

I submitted a complaint the 1st April. On Saturday 3rd April; Naleesha phoned me back and escalated my concern. The week following the Saturday I was phone by a very calm; empathic gentleman named Lloyd Naidoo that assisted me with my escalation. He was patient and listen to me without being defensive. He consistently phoned me back during the week giving feedback and offering possible solutions. I thank you Lloyd you understood me and my situation and gave me a sense of calmness and patience. You truly know what client service is all about. You are a true Client Service Excellence Ambassador. My window is being fixed as I'm sending this compliment and no words can describe the gratefulness I'm feeling towards you. You are a STAR!

Notice my portal only reflects my vehicle insurance policy (OT3752208) and not my Out and About policy (OT6578777). Would also like to know what the claim limit per item is on the Out and About policy.

I am so greatful that I am an Outsurance client and have been for many years. Happy with your service 10/10, especially appreciative to be assisted by your traffic pointsmen. Great service, great advertising as you are the only insurer offering this service. Keep up the great work!

200% this guy is super nice and efficient. He made my life easy. Thank you Kea

unethical, illegal and fraudulent way in which claim was handled. outsurance officials are colluding on this matter to cover up. The premium change was only for the motor vehicle and never about the household contents. She could not competently converse on this matter, and not even speak clearly and understandable