Compliments and complaints

Our Complaints Resolution Policy serves to provide guidance around the recording and handling of complaints with a view to continuously improve our service.
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Lock Smith

Awesome Service

Awesome service

Despite the lock-down restrictions and difficulties, Busi persisted in her efforts until my claim was finalised. Thank you Busi, thank you Outsurance.

Awesome service

As a retired client of Outsurance I was particularly pleased at not having to pay the excess amount for the fixing of my car's windscreen. The service was swift and great!


Had a problem with our geyser. Phoned Help@Out at 8am. At 9:15am ED?s Electrical and Plumbing were at our house. The 2 gentlemen that arrived were very friendly and efficient-by 9:45am geyser fixed. Throughout this time the agent from Help@Out phoned to confirm if the electrician had arrived and was the job completed to my satisfaction. Exceptional service from Help@Out and ED?s Electrical and Plumbing.

New Insurance Quote

The service was professional and awesome. We got a saving and we are sure that there will be much more to look forward to. We look forward to becoming a long time part of the OUTsurance familiar!!!

Easy use of claim process

It was easy submitting a claim and the consultant was great to deal with.


Mpho Maolosi was very helpful and our claim was done quick and to our satisfaction.

TV Claim

The whole process was handled with complete professionalism and promptly and efficiently. Janine's service was absolute delightful. Outsurance takes the pain out of dealing with unpleasant circumstances.

Your roadside support.

I thank you guys for your awesome help even in this difficult time when you are working from home I'm grateful for your great service and prompt assistance. Thank you guys you are the best insurance in the world. ??

Xavier Loubser

Was very good when giving me a quote with Outsurance.