People are talking and we're listening

We've had over 50,000 comments on our Talk@OUT wall over the last 12 months.
See for yourself what they're saying.



Our Complaints Resolution Policy serves to provide guidance around the recording and handling of complaints with a view to continuously improve our service. Download our Complaints Resolution Policy for more information. 

  • Service

    Ms Eudora Hugo 9 minutes ago

    Thanks For The Great Service Azra! It Was A Pleasure Dealing With You Regarding My Claim.

  • Awesome

    Mrs Janette Britz 11 minutes ago

    Always Great Service For Me Personally And For The Business I Work For

  • Claim

    Mrs Georgina Taylor 17 minutes ago

    My 1 Year Old Renault Kwid Was Stolen From My Place Of Work. I Reported It Late Afternoon (When I Discovered My Vehicle Was Stolen) To Outsurance. They Said A Consultant Will Contact Me In The Morning! ( I Thought - Ya Right!!) To My Surprise 07H15 Remano From Claims Phoned Me On My Cell, Sympathized With Me And Took All My Details To Process My Claim! I Received Sms's To Inform Me Who Is Handling My Claim, Telephone Nrs Etc. I Was Every Day Updated By Remano On The Progress On My Claim And Was Able To Ask Any Questions. Thank You Outsurance For Wonderful Service In This Terrible Time For Me!

  • Requested Information Outbonus Payment

    Mr Emmanuel Joshua Pillay 23 minutes ago

    I Was Greeted With The Most Friendly Voice And Personality. Just Got Started With Querry When Call Some Reason Was Lost. I Was Immediately I Was Called Back And Continued. Consultant Was Very Articulate With An Excellent Command Of The English Language And Answered My Mundane Questions With Such Knowledge And Enthusiasm. I Truly Enjoyed His Sense Of Humour And Friendly Responces As If We Knew Each Other Well And For Me Personally That Is The Making Of A Great Communicator And What We As Clients Truly Appreciate And Alaways Hope To Find At The Other End Of The Line When We Attempt To Contact A Call Centre. From Experience At Most Times It Can Be Quiet A Daunting And Stressfull Task When Trying To Communicate Hits A Brick Wall. This Outsurance Experience Was Truly Effortless And That Promised Email Was Received Shortly Thereafter. Now That Is What You Call An Outstanding Outsurance Experience. Awesome

  • Motor Accident Claim

    Mr Solomzi Madikane 26 minutes ago

    Efficient And Flawless Support Received

  • Awesome Service

    Mr Armand Du Plooy 26 minutes ago

    Monica From Outsurance Assisted Me Super Fast, Friendly And Professional ? Thx Monica

  • Regarding Service

    Miss Fatiema Bassardien 35 minutes ago

    The Service Was Awsome Thank You Rodney Kock

  • Home Claim

    Mr Carlo M G Molino 36 minutes ago

    In This Case They Were Awesome

  • Quantum Coachworks

    Mrs Sheraine Van Wyk 43 minutes ago

    They Were Absolutely Fantastic And Did A Superb Job. I'm So Happy!

  • Car Insurance

    Mr Ashveer Samsunder 44 minutes ago

    Excellent Service