Compliments and complaints

I have money debited from my account, don't know what it's for. I have been calling and the agents I speak to say that they will be Someone call me back. Still waiting

I waiting for Catherine to call back since Wednesday. I have also requested for 2 call recordings and still no feedback. Outsurance customer service is unprofessional. They use delay tactics. Every time a new person answers and says that they will come back to us and never do. My claim has been going back and forth for 3 weeks now.

I called Outsurance 9 days ago requesting certain calls. Up to date no calls received. I have been calling everyday since, every time I speak to an consultant the same thing is said: It's with the manager. Can a call take 9 days to receive from your IT Department? When I called last night again the lady Tumi in your client care department confirmed that no ticket was ever lodge for my calls to be allocated from the IT Department. She promised me that she will send the calls last night and that I will get a phone call by 07.00 am this morning. NO Phone calls received up to now. I have left 2 messages this morning, no feedback. a Message was left for the TM yesterday Maria, no feedback. My next call will be to Marthinus Visser and then to Danie Matthee. What do one person have to do to get feedback???

Im shocked to see the type of service received, i have my company, vehicles, animal all insured at outsurance, claimed once in feb 2021 for liability, was a huge difficulty situations to get claim done. Only in Dec 11 months later it was finally finalised, now we had another claim but the required documents from our client is really unnecessary and unprofessional as they have nothing to do with my insurance nor the claim but we have to get id's and NATIS reg documents letters etc from them. We paid all out of our pocket and released the vehicle in the customers care, i will rather change my insurance company very soon thx so so disappointed.

I wish you would allow customers to request changes to our policies online, or in writing - I spoke to one of the consultants a few days ago, and she somehow managed to change the "risk address" of my car, home, and household contents to 3 DIFFERENT addresses (only car is correct/unchanged).

I have never had such bad service as I received today

My experience was shocking when OUTsurance deducted my premium on 30th Dec 2021 instead of 31st! Please contact me