Awesome service
I made a qoute for my car and now i see Outsurance has debited R2518.It was only a qoute.I cannot afford such a big amount
I had a very good experience with the consultant that sold me my car policy also with her manager Unfortunately the promise they made to me for being introduced to outsurance is unfortunately not met as I conversation we had on the date of taking my car insurance Please can I have feedback on the promise made by the manager Mr Nathan
Good day,
Thank you for contacting OUTsurance and bringing this to our attention.
A client care manager will be in contact with you to assist.
Kindest regards,
Good day,
Thank you for contacting OUTsurance.
We note that you did speak to our retention department, and assistance was provided.
Kindest regards,
Perfect
Good day,
Thank you for contacting OUTsurance.
A client care manager will be in contact with you to assist.
Kindest regards,
It keeps timing out
Good day,
Thank you for alerting us. Apologies for any inconvenience caused.
We will be in contact shortly to assist.
Regards,
I have been with Outsurance for many years, never had a claim until Nov 2023 where a lady skipped a stop street and drove into the side of my car where I had the right of way. My car was repaired but getting my excess of R5,510 back is a huge struggle. The accident alone was traumatic. I don't get proper feedback unless I ask for it and if I do it's useless information and it's a constant back and fro. I feel I have to tell them what to say to the other insurance company as they seemingly come up with all sorts of excuses ie it was load shedding at the time of the accident (it was a stop street, not a traffic light), etc. Latest excuse is now they wrote her car off and haven't finalized her claim. Really? There is absolutely no urgency from Outsurance and it worries me that their legal department isn't pro-actively collecting from other insurance companies, especially in cases like these. I expected them to have their client's interest at heart, surely doesn't feel like it.
Good day,
We appreciate your time to raise these concerns. Apologies for your disappointing claims experience.
Our management team will provide feedback on this matter shortly.
Regards,