Compliments and complaints

Our Complaints Resolution Policy serves to provide guidance around the recording and handling of complaints with a view to continuously improve our service.
Join the conversation Do you have any compliments or complaints to share? have your say

Mr Khan handled my claim so well and was very professional.

New premium

Awesome offer

New insurance

Dylan guided and explained thoroughly, calmly and clearly, all important conditions of the insurance. I needed insurance that covers usage for business purposes as well as private use. I accepted the quote.

Car insurance claim

The claim was very quick and professionally handled by the consultant. The App is a very good idea and it helps a lot in following the claim's progress. Awesome service!!!


More than happy. Efficient and most importantly CARING.

Washing Machine Claim

Outstanding service handled quickly and professionally...Extremely impressed

Removing car sold form policy

Awesome and quick service from outsurance removing my sold vehicle from my policy, consultant was professional and very efficient


Really great service awesome turn around

Road assistance

Thank you for your excellent assistance and help

Outstanding service

Outsurance has the BEST service I have come across in a long time. I enjoy communicating with their consultants, who are passionate, patient, and very helpful. I am very impressed! Keep it up, Outsurance!