Compliments and complaints

My experience was one of the best in asistance to get not only the best deal in cover for my vihicle but also the most helpful and awsome service by far i am delighted to say that the consultant was an absolute amasing person and the best service i have ever received in conducting business but also feeling extreamly happy and at peace to be covered and assisted in the future by a exelent company as outsurance are many thanks wouter du preez

I was promised to be refunded on Thursday after logging in a queeery.

Good day all I just want to take the time to actually compliment excellent service received from KAGISHO MAROPE. I had to updated my vehicle details due to a new vehicle which obviously means my premium would change. Not only was the assistance provided from Kagisho so helpful he was friendly and kept the process very entertaining and so professional. I am so happy to say that I have never had any issues with OUTsurance. I have dealt with one or two unhappy and grumpy staff members but never OUTsurance they always did their best and assisted me. My premium amount is even better than before. Thank you kindly Kagisho keep up your good work. If no one has said it to you I will you are doing a fabulous job and people like you are the reason why many companies do well. It comes down to the staff that does the hard work and takes the time to provide phenomenal service. Stay blessed.

I was so happy in the way Outsurance handled my claim and after about 25 years being with outsurance I am still happy that I've made the change to outsurance, but I am sorry to say that if I ever have to do business with Welkom Glassfit again, I'll rather pay out of pocket and go somewhere else to do my windscreen. They did not tell me anything. Out of experience I know not to open the windows or slam the doors, but none of this was said to me when I collected my vehicle. I was not allowed to drive my own vehicle to the back of their shop they insisted on doing it although they are not listed on my contract as drivers. I was not allowed to see them work on my vehicle and still they say you leave your vehicle at own risk. They have smudged black silicone all over the white interior of my vehicle that I had to clean up myself when I got home. Thank you for a great experience with your staff, But Glassfit will never see me again.

Non

Thank you so very much to Outsurance for my Outbonus I received today. You cannot understand how much this means to me as it will help me so much and I am truly grateful. Outsurance has been there for me and I do support and promote you always...whenever another insurance company calls me to try and give me a quote I politely decline, tell them how I cannot fault Outsurance....and then I block the call number hahaha. Have a beautiful weekend and Thank You again

I was involved in an accident recently on the 20/07/2024. I am rather disappointed at the bully tactics that were used by your employee. I was aksed questions that are not even related to an accident. I have canceled the claim because it was clear that she was looking for reason not to process the claim. Please cancel my policy immediately as I'll be taking my business somewhere else