Compliments and complaints

Our Complaints Resolution Policy serves to provide guidance around the recording and handling of complaints with a view to continuously improve our service.
Join the conversation Do you have any compliments or complaints to share? have your say
Assistance with my sisters claim

Bad protocols, avoidable claim

Traffic wardens

Query about my policy

Update my policy

Bongeka, you are one awesome person, and really put a smile on my face. Keep doing what you doing.

Claim

The wrong amount was paid into my account. Why am I not getting feedback? Please do not tell me AGAIN you are sorry. FIX THE PROBLEM!

OUT response

Good day,

We note your disappointment and escalated the matter for urgent feedback.

Apologies for your poor experience.

Regards,

 

Pointsmen in Cloetesville

The current location of the pointsmen in the morning has caused numerous accidents on the R44 just before Adam Tas road.

OUT response

Good day,

Thank you for bringing the matter to our attention.

We have referred your concerns to Traffic Freeflow who manages our Pointsmen. They will investigate the matter.

Regards,

 

 

Good day,

I would like to inquire re the status of above claim. The case has been with OUTsurance for a month already with no resolution. I???ve been liaising with your client liaison team but with no sure outcome. I???ve been sending mails back and forth and all I want is for the case to be finalised or at least answers, please. This delay is quite disappointing as I???m not use to this kind of service from OUTsurance. I???ve always had awesome service from OUTsurance. Trust you will give your urgent attention to this matter.

OUT response

Good day,

We appreciate your feedback and apologise for your disappointing service experience.

Your concerns were escalated and we will be in touch shortly to assist further.

Regards,

 

Upgrade to policy

My experience was awesome very helpful and patience, knowledgeable lady , respectful and pleasant. In this day and age you are normally treated as if the person answering the phone is doing you a favour.Not this lady she was cheerful , helped all the way with all the questions asked and went over and above expectations .Well done you are a true asset to your company you deserve a full 110%.Thank you for you awesome help .

Call me please?

Call me please?

OUT response

Good day,

Thank you for reaching out.

We will be in contact shortly.

Regards,