Her assistance was too swift as I forwarded my case no and there was no paper work done. Follow up was done frequently and that was awesome. That's a performance bonus score. Secondly, I was very much frustrated by going up and down to the police station to ask for an accident report and sketch plan which I was told I am not allowed to get it. What if I was injured? How would I have managed to go up and down for that? Until your legal section phoned me and informed me to fill my details in their letter and attach my ID copy so that they request it from the police station. This should be sorted out please as to whose responsibility it is. Thanks to Stacey from your legal department as I had already gone to the police station 2 times without any help.
My experience was awesome. Thank you for promply teapondinf in a kind and proffesional manner. My car broke sown due to electronic issues and the lady kept on phoning me to reassure and check up on the help sent to me. Made me feel valuable and special. Thanks a million.
Thanks for 10 star service! Dinky treats everybody like a VIP.
Hi.I unfortunately had a mishap with my BMW435i GRAN COUPE.I claimed for damages.The car is at BMW Gezina,a BMW approved panelbeater.Outsurance wants to replace the damaged gearbox with a secondhand unit.BMW Gezina has advised yourselves that they are not permitted to fit a secondhand unit.They only fit new parts as per BMW SOUTH AFRICA policy.Please advise on the way forward as the car has been at the panelbeater for two weeks and nothing has been done.I will only accept a new gearbox as per BMW SOUTH AFRICA.Kind regards.MEL ARAUJO CLAIM NR 302930814/OT9324949.TAKE NOTE.I have been a loyal and long standing client.
My mothers information is totally wrong on my policy