Compliments and complaints

My car insurance is up from 900 to R1700 now up again this to R2004 and now I can afford it it's too much for me now. I don't nkow what must I do they not even inform me if the primer is going up they just deduct the money I can't afford R2004 every month I'm just a security officer

Please call me

Terrible, terrible process of our claim! Claim was logged 2 November. Until today it still has not been approved. Yet the work has started and the tiles and bath have been removed with all the plumbing exposed in the bathroom. The bath has been removed and standing in the garden in the rain for a week and Outsurance maintains they want to re-install the bath! This is the only time when insurance matters to the client and this is how they treat the client. I wish I could upload the pictures.

Needed to do changes on policy. After a lot of discussion the premium increased on my son vehicle, he lost his smart drive discount and after several unsatisfactory outcomes, my vehicles excess where changed to accommodate for the increase, not leaving me with a smile, but with a bitter taste in my mouth. Moved to outsurance after being 27 years with previous insurer, just to get kicked in the face and not having a acceptable outcome. It was just mentioned I can contact outsurance again in 3 months to see if I qualify for a discount. This is really not how I expected outsurance promises to be handled....

my experience was terrible

I phoned this morning to get a quote. As I am very busy I do not have an hour to sit through all the questions. I requested your agent to give me a quote based on my existing Discovery policy schedule. I was told in so many words that it cannot be done, you only do it over the phone or somebody can come to me(more time I do not have) Surely, there must be a way to assist and not chase away clients. ?

I am very angry claims have been submitted on my vehicle and now my out bonis is gone,i was assured i will not lose my out bonus by your staff Please gp listen to the conversation 29 th of the 11th month 2023 ...

I keep on getting emails back that say the claims advisor will call you back every time when I send a email regarding my claim so far nobody called me.