Assistance with the claim
Her assistance was too swift as I forwarded my case no and there was no paper work done. Follow up was done frequently and that was awesome. That's a performance bonus score. Secondly, I was very much frustrated by going up and down to the police station to ask for an accident report and sketch plan which I was told I am not allowed to get it. What if I was injured? How would I have managed to go up and down for that? Until your legal section phoned me and informed me to fill my details in their letter and attach my ID copy so that they request it from the police station. This should be sorted out please as to whose responsibility it is. Thanks to Stacey from your legal department as I had already gone to the police station 2 times without any help.
Assistance on car brak down..
My experience was awesome. Thank you for promply teapondinf in a kind and proffesional manner. My car broke sown due to electronic issues and the lady kept on phoning me to reassure and check up on the help sent to me. Made me feel valuable and special. Thanks a million.
Update of policy
Thanks for 10 star service! Dinky treats everybody like a VIP.
Deductions
OUT response
Good day,
Thank you for reaching out.
We referred this matter and our Client Services Department who will be in touch shortly to assist.
Regards,
Assistance with claim
OUT response
Good day,
Very sorry for your loss.
Please accept our apologies for the disappointing claims experience you describe.
This matter was escalated and we will be in touch asap to discuss the way forward on the claim.
Regards,
Assistance with a claim
OUT response
Good day,
We appreciate your time to raise these concerns which were escalated to our Claims Manager for further assistance.
We are sorry for your disappointing experience.
Regards,
Online - contact details
OUT response
Good day,
We appreciate your message. Apologies for any inconvenience caused.
We note our Client Services Department assisted you in the meantime.
Regards,
Account cancellation
OUT response
Good day,
Apologies for any inconvenience caused.
We referred this matter to our Client Services Department who will be in contact shortly to assist further.
Regards,
OUTsurance
CLAIM
Hi.I unfortunately had a mishap with my BMW435i GRAN COUPE.I claimed for damages.The car is at BMW Gezina,a BMW approved panelbeater.Outsurance wants to replace the damaged gearbox with a secondhand unit.BMW Gezina has advised yourselves that they are not permitted to fit a secondhand unit.They only fit new parts as per BMW SOUTH AFRICA policy.Please advise on the way forward as the car has been at the panelbeater for two weeks and nothing has been done.I will only accept a new gearbox as per BMW SOUTH AFRICA.Kind regards.MEL ARAUJO CLAIM NR 302930814/OT9324949.TAKE NOTE.I have been a loyal and long standing client.
Fix my policy
My mothers information is totally wrong on my policy
