Compliments and complaints

Me geyser burst on Saturday. I logged a call back before 6. I only received a call back on the Monday morning. You sent out the service provider and they were more interested in getting and excess paid than fixing the problem. After the agent explained that this will have to be paid before any work can be carried out. So I do as I was asked. Now 24 hours later the service provider is insisting on a POP for the excess. I have been in touch with the agent a couple of times. And they are not interested in helping a customer at all. I pay my insurance every month, I've paid my excess without any service being provided and still no one is wanting to assist. This is pathetic service from outsurance. I have never had such bad service from any insurance before. I will definitely be moving my business elsewhere. Outsurance is no longer interested in assisting their loyal customers.

I want to express my concerns about unpaid premium (policy OT23763303). I have asked for my debit order to be processed on the 26th of each month. I keep getting unpaid premiums, and you randomly deduct money from my account the following month. Why is that seemingly unable to be resolved?

Not good at all regarding that amount

A Release was signed on 27/03/24 and to date, no payment had been forthcoming despite several calls and emails. Payment ought to have been made on 24/04/24. To date no one can provide positive feedback. This is ridiculous and not in accordance with section 15.8 of the SAIA guidelines. No one takes pride in what they do. This service is absolutely not on par

Good day On Thursday I requested assistance for a leaking geyser.An assessor from A Call Away came out to check and I specifically asked if there was water in the roof where the geyser is and he said no, even the drip tray is dry. He informed me that a valve must be replaced. On Saturday morning 2 plumbers came to replace the valve and firstly, they left my trap door open when they left and secondly, in the evening I noticed a big wet patch on my bedroom ceiling. This morning I noticed a second, smaller wet patch. This workmanship is unacceptable and should be fixed by the company, at their own expense. Outsurance has also given me good service but the last two service providers both caused damage to my property.The first one has been contacted twice,by Outsurance,to come assess the damaged they caused but is yet to contact me about it, and now this is the second service provider.the initial plumber to please come and check the damage as he saw there was no previous water in the roof.