Compliments and complaints

I just realised How decieving can be and never keep up to their selling strategy via television on daily basis hence I decided to move from my old life cover which I have with a different insurance and join them only to find I???ve made the biggest blunder and such I believe should be exposed to the vulnerable public Very much disappointment and looking forward to cancel if no better offer is discussed

Send pictures of all damages to my car to the consultant, when we took the car in for repairs the panel beater informed me that if anything was not authorised, they will send a quotation to the insurance. Car was fixed but interior damages and one on the exterior was not done. When we asked, the panelbeater said it was not authorised.We reached out to the consultant to find out why this was not included even after receipt of the pictures, Sam said it was an error on the assessor???s side. I must send them pictures AGAIN of the damages,in order for them to be sent to the panel beaters for a quote. The same panel beater who was very rude when we collected our car and asked questions to which he didn???t even want to answer.While there, another client came in complaining about their vehicle being with them for2 months waiting for a quote.All I got, a mediocre service, no feedback provided unless you call in.Worse part, they don???t call 3rd party for updates on claim. Waste of one???s time!

Absolutely pathetic! A day and a half later, besides the fact that the emergency was submitted the previous evening, the geyser replacement is yet to happen. The claims consultant does nothing with regards keeping me updated with progress nor chasing the service provider

I would like to cancel my insurance with you due to i got other insurance at 50% less that what im currently paying

Agent used incorrect details to complete the contract. When I call the 086007000 number and request a call back, I get told that I cannot get called back due to them not getting through. How can salespeople chase sales but not link in when I require feedback to have questions regarding what I am reading. I will go to my bank and put a stop to the debit order in place.

I received my policy renewal for OT35165027 and note that the premium has increased by 30%! I requested a call back yesterday, as this is an excessive increase and well above inflationary. I received two calls from Outsurance today and each time I answer the call, the person on the line hangs up. I have now received a message to say they can't get hold of me, which is not correct. My reference for call back is 143633777. Please call me to discuss this.

I successfully refered a client but did not get r1000 off my premium. i queried this but no response