Compliments and complaints

I'm unable to upload documents and complete the process online for the R1500 reward as the system is not generating an OTP. I've responded to the e-mail with no reply and no one seems to get back to me in order to claim the reward for not beating my existing policy.

No correpodence for me

H,I I spoke to a gentleman yesterday, regarding the increase in my car and house insurance. I had to go out to help a friend organize her husband's memorial. therefore I did not have time to chat. I missed calls today as, your numbers went into my truecaller list. I tried to call you today and got through, but when your operative called me back, again your number goes to spam. I do not have airtime on my phone, do you have a whattsapp number I can call on, or better still communicate via email I

I was not sure if i should send this complaint because the claim was settled,but i am still very unhappy, as i explained to the advisor you can not get a quote from a supplier that you get special prices from,because i would have to buy local and that they can not do things that only benefits outsurance ,the agent just told me that they do not accept any other quotes,yet on my previous claim they allowed me to get a quote locally , Because of that low settlement and the low quotes they got from their own service provider, they paid me about R2000 short,which with the deduction of the excess i had to pay almost R5000 in,i am still without a tv because i have to first pay of the diffirence before i can get a tv this is not looking after your customers its looking after your own pockets , and not the struggling customers just have to accept it,i am currently looking for a new insurance i already changed my car insurance outsurance is definately fooling people in their adverts

Me geyser burst on Saturday. I logged a call back before 6. I only received a call back on the Monday morning. You sent out the service provider and they were more interested in getting and excess paid than fixing the problem. After the agent explained that this will have to be paid before any work can be carried out. So I do as I was asked. Now 24 hours later the service provider is insisting on a POP for the excess. I have been in touch with the agent a couple of times. And they are not interested in helping a customer at all. I pay my insurance every month, I've paid my excess without any service being provided and still no one is wanting to assist. This is pathetic service from outsurance. I have never had such bad service from any insurance before. I will definitely be moving my business elsewhere. Outsurance is no longer interested in assisting their loyal customers.

I want to express my concerns about unpaid premium (policy OT23763303). I have asked for my debit order to be processed on the 26th of each month. I keep getting unpaid premiums, and you randomly deduct money from my account the following month. Why is that seemingly unable to be resolved?

Not good at all regarding that amount

A Release was signed on 27/03/24 and to date, no payment had been forthcoming despite several calls and emails. Payment ought to have been made on 24/04/24. To date no one can provide positive feedback. This is ridiculous and not in accordance with section 15.8 of the SAIA guidelines. No one takes pride in what they do. This service is absolutely not on par