Emergency roadside and office assistance

At OUTsurance, we're are always ready to help in case of any roadside or office emergency. Keep in mind that you can call us on 08 600 80 000 any time of the day or night. You can rely on us any time of the day or night – 24 hours a day, 7 days a week. Call us on 08 600 80 000 in the event of an emergency and we will promptly assist.

Business Help@OUT offers business insurance clients the following emergency services:

  • Roadside assistance
  • Office assistance
  • Medical and legal assistance


Roadside assistance

Help@OUT will come to your rescue when our commercial vehicle clients need us most. You will automatically, free of charge, have access to this service if your commercial vehicle's Gross Vehicle Mass (GVM) is less than 3 500 kg. This includes passenger vehicles, light delivery vehicles and motorcycles.

 Personal OUTsurance also provides Help@OUT emergency roadside assistance.

If your vehicle has a GVM above 3 500 kg (other than passenger vehicles, light delivery vehicles and motorcycles), Help@OUT will still go above and beyond to assist you in a case of an emergency on the road. Just phone our call centre at 08 600 80 000 and we will organise the required assistance. All costs related to the emergency assistance will, however, be for your own account.


Commercial Roadside assistance

If you want Help@OUT roadside assistance included as part of your cover for all your commercial vehicles with a GVM above 3 500 kg (other than passenger vehicles, light delivery vehicles and motorcycles), optional Commercial Help@OUT can be added to your facility at an additional premium. This cover is specific to each vehicle for which you have selected it.  

An annual limit of R10 000 per vehicle applies to the cover.


  • Commercial Help@OUT provides you with peace of mind when you need it most. If you are stuck on the side of the road when your vehicle breaks down, we will arrange a towing service to tow your vehicle to the nearest repairer or a suitable place for safe keeping. The initial tow-in cost is limited to R5 000 per incident and the cost of any additional tows is not covered. We will also pay R1 000 per incident for the safe storage of your vehicle.
  • If you're left stranded more than 50 km from your business address, we'll pay up to R400 for hotel accommodation or alternative transport because your safety is a priority. We'll also pay R400 for the repatriation (i.e. return) of your vehicle.
  • Some roads may not be in a good condition. So, if you are in for a slippery ride and your vehicle gets stuck in the mud, we will recover it for you. The recovery cost is limited to R5 000 per incident.


The costs for materials, parts and additional labour are not included. Where the vehicle is carrying stock or other goods, the cost of salvaging these items and cleaning up are excluded.

Download Business Help@OUT brochure.

Emergency office assistance

Help@OUT will sort out any emergency that occurs at your business premises - at any time of the day or night. Office assistance is available to clients if you have your contents or building covered by Business OUTsurance.

An annual limit of R5 000 or a maximum of two incidents applies to the cover.

  • We'll help you out by organising the services of a professional locksmith, electrician, plumber, tree feller, beekeeper, builder or a glazier. We'll even pay for the call-out fee and the first hour of labour.
  • Should you need the services of a security guard, OUTsurance will pay for the first 12-hour shift.
  • We'll also notify the police, traffic, ambulance or fire brigade services in case of an emergency.

A referral service is also available where we can put you in contact with a list of preferred service providers who will be able to assist you with office appliance repairs or services.

Help@OUT is still available even if your limits are exceeded, but any costs incurred for the services rendered will be for your own account.

The cost for materials, parts and additional labour are not included.

Medical and legal assistance

A professional medical and legal phone advice line is available anywhere in South Africa - 24 hours a day, 7 days a week. You can add this optional cover to any of your vehicle, motorcycle, fire, office contents and buildings combined risks at an additional premium.

Emergency medical assistance

Our emergency medical assistance helpline will provide you with advice for medical traumas and emergencies and will gladly assist you with any of the following:

  • Emergency medical response and transportation, excluding inter-hospital transfers.
  • Referrals to a medical facility and a medical practitioner.
  • We'll pay your refundable hospital admission deposit (maximum R5 000).
  • We'll arrange for the dispatch of essential medicine and/or doctor.
  • We'll arrange for the escorted return of minors.


Trauma and HIV care

Receive telephonic counselling and support as well as three face-to-face counselling sessions per incident, as well as:

  • HIV blood tests - at the time of the incident, at six weeks, and again at four months.
  • You'll receive a three-day starter kit with the necessary anti-retroviral treatment.
  • You'll also receive the necessary medication to prevent sexually transmitted diseases.

Legal assistance

If you ever need professional legal advice or assistance with legal documentation, such as wills and contracts, you'd only need to call our legal assistance line for help. Best of all, we don't keep office hours - so, we're ready to assist you any time of the day or night.                                



 Download Business Help@OUT brochure.